Customer Service Maintenance Technician

Evroy A. Browne

**** ****** ****** • Kissimmee, FL 34744 • 407-***-**** •*****.******@*****.***

FUNCTIONAL SUMMARY:

Six years management, sales, and customer service experience offering customer’s high quality and professional level of service where I demonstrated exceptional work performance and quickly promoted to management

OBJECTIVE:

To work in professional environment that will provide me the potential for advancement and increased decision-making responsibilities through consistent learning under the business

PROFESSIONAL SKILLS:

Microsoft Programs

Telephone Skills

Administrative Procedures

Communication Skills

Management Skills

Leadership Skills

Business Communication

Customer Service Skills

PROFESSIONAL EXPERIENCE

Lines Division Technician, City of St Cloud, FL – May 2017 – May 2018

Responsible for the improvement, operations, and maintenance of over 230 miles of water, sewer, and reclaim water mains. Maintain the line systems, remain compliant with current and changing regulations, and ensure a high level of service, the Line Systems Division conducts numerous programs: Backflow prevention device testing, Construction and line extension activities, Cross connection control program, Irrigation system inspections, Line location and marking services, Repair activities, Response customer service inquiries, Sewer lateral inspection services and Video inspections of new lines

Laborer, All Hands Maintenance Kissimmee, FL – September 2013 – Present

Worked on modular homes and businesses, mop, brush, or spread paints, cleaning solutions, or other compounds over surfaces to clean them or to provide protection, lubricate, clean and repair machinery, equipment and tools, apply caulking compounds by hand or using caulking guns, clean and prepare construction sites to eliminate possible hazards, provide assistance to craft workers, such as carpenters, plasterers, and masons

Maintenance Technician, Key West Resort/Disney Orlando, FL – May 2014 – October 2015

Performs minor and major repair of all buildings and equipment, complete daily, weekly and monthly checklists on building equipment maintenance procedures and maintains records of scheduled maintenance procedures, repair electrical locks and control panels to maintain building security, respond to emergency maintenance requests as required

Warehouse Receiver, McLane Inc Poinciana, FL – June 2013 – July 2013

Received, stored and distributed goods, loaded and unloaded shipments, packed and unpacked orders as and when instructed, verified items being shipped.

Lead Park Attendant, The Holy Land Experience Orlando, FL - 2008 - 2013

Excellent Customer service, sales, inventory, retail, shipping & receiving, guest services, opening and closing procedures, cash handling, ordering office supplies, relieving employees on break, food preparation, supply ordering, stocking, event set up, and successfully handled complaints, accidents, and incidents of clients

Server, Roadhouse Grill Orlando, FL - 2007 - 2008

Excellent Customer service, Exceeded monthly sales, built report with customers, food preparation, opening and closing procedures, Greets all guests with enthusiasm and friendliness, Answers guest questions about food, beverages, and our facilities accurately, Identifies food orders when ready and delivers items to tables in a timely manner, Maintains full knowledge of menus, recipes, and other pertinent information, and successfully handled complaints, accidents, and incidents of clients

EDUCATION:

Jones High School

High School Diploma- 3.0 GPA

REFERENCES:

●References will be furnished upon request

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