Manager Service

ABDELGHAFOUR IDHAMOU

Address: village Sidi Abdellah Ghiat 40013 Marrakech

Phone: +212*********

Email: **********@*******.***

Current job: computer system repair.

Strengths

1.Ability to work effectively under time pressure and for long and extended hours

2.Ability to multitask

3.Diligence and dedication to work

4.A good memory and an eye for details

5.Ability to understand different kinds of people

6.A keen observer

7.Great sensitivity to the needs of others

8.A friendly, cheerful, and polite attitude

9.A strong passion to ensure customer satisfaction

Experience

Internet café manager:

2005-2009: cyber café « STARNET CAFE » à Nakhil sud Marrakech.

2009-2011: cyber café « cyber inn Itti » à Inn Itti Marrakech.

2011-2013: cyber café « Siroua cyber café » à Gueliz Marrakech.

Responsibilities

•To welcome all users of the service, and to assist them as needed - i.e. logging on, using new programs, gaming, e-mailing, using cameras etc.

•To provide tea, coffee, snacks etc.

•Monitor the appearance of the premises and ensure they are clean, tidy, well organized, and comfortable, including the kitchen area.

•Participate in training, courses as relevant.

•Assist staff, volunteers etc as needed, referring any incidents to the appropriate

People - as set out in procedures i.e. Child protection, vulnerable adults, equal opportunities, etc.

• Contribute to the overall objectives of the project including development of the

Service, i.e. staff meetings, forums, etc.

•Maintain security, both in the building and on the Internet - balancing it with as open a service as possible.

•All activities are to be carried out within the ethos of the project.

•Connect, set up and check PCs and peripherals for normal operation.

•Perform routine maintenance tasks, including installing basic software packages and setting common options; run basic network monitoring reports and utilities.

•Set up hardware and perform basic checking of networked PCs.

•To provide basic training and advice on various IT and Internet related matters.

•Maintain the Internet Cafe’s internal network and web site.

•Update records of installed hardware and software; maintain a software library and store original copies of installed applications.

•Follow Internet Cafe backup, virus protection and security procedures.

•Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.

• Support staff and users in the use of ICT resources through direct interaction and by producing simple help sheets.

Waiter, 2001-2002

Hotel « HYATT REGENCY DUBAI »

Responsibilities

Escorts customers to their tables and ensures they are settled comfortably; offers coffee and other drinks

Presents the menu to customers, answers queries about it, and makes suggestions if necessary

Informs patrons the restaurant’s daily specials

Explains the preparation and cooking methods as well as ingredients of various menu items

Takes orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen

Serves Food and beverages promptly

Ensures that customers are enjoying their meals or that they do not have any problem with their food

Collects the customers’ payments and prepares bills with itemized costs and appropriate taxes

Prepares and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter.

Performs other duties like brewing coffee and preparation of salads and appetizers

Decorates dishes Prior to serving

Ensures that there are adequate supplies of food, tableware, linens, and beverages

Offers wine selections, put this in the proper wine glass, and pour the wine for customers

Stays alert for customer’s requests and be prompt to address them

Performs other tasks assigned by supervisor or manager from time to time.

Restaurants Reservation Clerk 2002-2003

Grand Hyatt Dubai

Responsibilities

+Process all reservation requests from customers. +Provide clerical support to the reservation staff.

+Change or cancel reservations at the request of customers. +Answer and respond to customers on reservation inquiries. +Receive reservation orders through phone, fax or email.

+Provide reservation services to guests and visitors in a hotel setting. +Maintain and manage a log book for reservation activities.

+Ensure fulfillment of needs and requirements of guests who obtained prior reservations.

+Instruct and communicate to guests, visitors and customers on corporate policies and regulations

+Ensure comfort to guests and customers through reservation services.

Lycée Hassan 2 Marrakech, 1992-1993

High School Diploma, (Baccalauréat) economics

Languages:

Arabic: (mother tongue) speak read and write.

French: (second language) speak read and write.

English: (third language) speak read and write.

Personal information

Civil Status: married.

Date of Birth: November 10, 1973

Hobbies: internet, computing,travel, foot-ball,, cooking

Contact this candidate