Medical Assistant Manager

Tammy M. Womack

**** ****** **** **. ****, TX ***59 C: 281-***-**** H: 281-***-**** *************@*****.*** PROFESSIONAL SUMMARY

Experienced Retail Manager, Sales Associate, and Certified Medical Assistant with a successful track record of using exceptional sales, customer service, and patient care to deliver superior customer service. QUALIFICATIONS & SKILLS

Customer Service - Affinity for customer satisfaction resulting in high quality customer relationships.

Strong sales record and experience with cashier and point of sale processes

Proficient in the Microsoft Office Suite of Products, include Word, Excel, & PowerPoint.

Deadline Oriented – Experienced in meeting daily, monthly, quarterly, and yearly deadlines.

Excellent organizational, communication, and decision making skills.

Strong attention to detail with respect to administrative processes and activities EXPERIENCE

Oncology Consultants, Sugar Land, TX

Medical Assistant/Lab

2017-2018

Responsible for blood draws, and specimen collections

CBC Procedures: Pentra 60+- Ran CBC’s to ensure patients were able to get chemo; by looking for critical / flagged results and notifying nurses and physicians of the types of results.

Quality Control- Running start up and shut down, run all controls and verify before running daily controls and a concentrated clean.

Verification of new lot & controls- Checked controls to ensure none were expired, and ran 15/5 controls to make sure they all stayed in black in which shows these controls were in date and none were expired.

Instrument Calibration- I was responsible to check proper lot numbers, run control start a new work list to begin the day.

Running patient samples- Input patients MRN to ensure it brought the proper patent up before running their CBC. If it was a critical results had to get a signature from physician or nurses right away. If it flagged it needed to be removed from chart and re-ran in 15 minutes.

Reagent Management- Always making sure you had in inventory at least 2 reagents of each product. Never let reagents get below 20%; this allows the Pentra to work properly by cleaning and changing reagents.

Instrument Trouble Shooting- Call your supervisor if there is some problem with the machine. She will walk you through steps to fix the problem.

Referencing labs- Look into Oncotype to see what labs were ordered on the patient, check demographics and insurance information. All specimens that aren’t done in-house, will need to go to Lab Corp. or Quest depending on insurance then complete requisition,

Placing electronic orders- All orders go to Lab Corporation, Amerpath, and Quest.

Recording patient data- Record all in-house specimens in patients chart like UA results, PT/INR and any other specimens per protocol.

Houston Methodist Orthopedics and 2011-2017

Sports Medicine, Sugar Land, TX

Certified Medical Assistant

Responsibilities include appointment scheduling and communication with patients and pharmacies on prescription refills.

Assisted with all pre-authorizations for medications and injectable drugs, maintained patient sample logs, and administered scheduled weekly injections.

Stayed abreast of policy changes and assisted in clinical operations to ensure patient and company objectives were met.

Duties included registering patients and obtaining insurance, pharmacy, & emergency contact information.

Patient service such as taking vital signs, updating medical history, & discussion of current symptoms.

Renal Specialist of Houston, Houston, TX

Certified Medical Assistant

Responsibilities include medical records maintenance and patience requests.

Duties include daily communication and correspondence with outside physician offices. Texas Oncology Cancer Center, Houston, TX

Certified Medical Assistant

Demonstrated proficiency in all areas of clinical and administrative departments.

Expertise and knowledge sharing within department. 2010-2011

2004-2010

Assisted physician with medical procedures such as phlebotomy and administering injections.

Responsibilities in phone triage, order review, prior authorizations, and routine dealings with patient insurance companies.

Administrative duties such as patient registration, scheduling appointments, and records requests. Albertson’s Food & Drug, Houston, TX

Assistant General Merchandise Manager

Promoted to Assistant General Merchandise Manager in September 2000.

Responsible for payroll and profit and loss spreadsheets for financial analysis.

Duties included scheduling & managing employee shifts for General Manager.

Communication of revenue goals and strategy to managers and staff.

Assisted with policy changes and store operations to help meet sales & customer service objectives

Responsibilities included inventory control, merchandise orders, stocking, and cashier duties.

Albertson’s Food & Drug, Houston, TX

Lobby Manager

Promoted to Lobby Manager in June 2000.

Primary objective of increasing department revenues.

Responsibilities included inventory control, merchandise orders, stocking, and cashier duties.

Albertson’s Food & Drug, Houston, TX

Lobby Clerk

Cashier, sales, & merchandising responsibilities.

Assisted manager with department goals and attended weekly department meetings. EDUCATION & TRAINING

Nationally Registered Certified Medical Assistant

National Institute of Technology, Houston, TX (2002-2004) Medical Assistant Program

National Allied Healthcare Professionals, Gardner, KS (2004) Graduated with honors, GPA 3.8

Academic Excellence Achievement Award Recipient

John Adams High School (2004)

GED/Diploma

References Available Upon Request

2000-2002

2000-2000

1998-2000

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