Desktop Support Engineer

RESUME

Name: Abhishek Shrirang Gaikwad

E-mail: *************@*******.***

Phone: +917*********

OBJECTIVE

To work in a challenging atmosphere where I could get an opportunity to learn and develop my technical skills.

WORKING EXPERIENCE

Working at Eureka Outsourcing Solution Pvt. Ltd. as Desktop Support Engineer L1 since April 2017

TECHNICAL SUPPORT SKILLS

OS installation:- Win XP, Win Server 2003, 2008,Win Vista, Windows 7.

-Assembling, hardware upgradation troubleshooting,

-Windows maintenance, dual booting, upgrade & update the windows

-MS outlook configuration, Outlook backup & restore and troubleshooting

-Disk Management, partitions

-Printer installation and troubleshooting

-Antivirus update & virus protection

-Scanner configuration & troubleshooting.

-Troubleshooting of hardware and O/S

-Basic Networking, Map drive, Data sharing

-TCP/IP Configuration, Internet Maintenance

-Data Cards configure and troubleshooting

-Remote desktop and Remote assistance

-Wireless Networking, Networking in Domain environment

-VNC Configuration and team viewer configuration.

-User Profiles Backup and Restore.

-Sharing folder, sharing device & Printer.

-Avaya Configuration

NETWORKING SUPPORT SKILLS

Basic Networking, peer to peer, Map drive, Data sharing

-TCP/IP Configuration, Smooth running internet, Maintenance

-Networking in Domain environment, & troubleshooting

-Hardware Installation, Maintenance & trouble shooting

-Cabling, patching, and LAN troubleshooting

Manage Domain environment for two sites through remote support (Team Viewer, VNC)

-Manage shared folder and devices through permission

-Mail Clients configuration backup &Troubleshooting (MS Outlook)

-Data Backup of all users,

-Local and Network Printer configuration, troubleshooting.

-Internet & LAN configuration, troubleshooting

-Software troubleshooting update and patch installation

-Manage Antivirus (Symantec, Sophos)

-Issue H/W, S/W and accessories to users.

-Inventory management.

-Data Cards configuration and troubleshooting.

EDUCATIONAL QUALIFICATION

Sr.No.

College

College/ University

Year

Grade

1

12TH

Moden collage

2017

A

2

10TH

k.v.s school

2010

B

Personal Details

Name : Abhishek .S. Gaikwad

Date Of Birth : 3-04-1993

Languages : English, Hindi, Marathi.

Gender : Male

Marital Status : Single

Nationality : Indian

Address : 404, 4th floor Ramesh war building thane State- Maharashtra.

“ I hereby declare that the above information’s are true to best of my knowledge.”

PLACE : Mumbai

DATE : 04/01/2018 (Abhishek Gaikwad)

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