Administrative Assistant Customer Service

Mohamed Nagi Soliman

*******.*********@*****.***

**** **** *** #*** *******, VA 22031 202-***-****

Education

George Mason University, Fairfax, VA Bachelor of Science, Accounting and Information Systems December 2019

Dean’s List 2015

GPA: 3.0

Work Experience

Administrative Assistant, ACRM September 2017 – Present

Manage routine website content updates and coordinate more complex website changes.

Perform research and retrieve information from databases and other resources.

Maintain, update and serve as focal point for databases or spreadsheets and tracking records; archive files.

Ability to communicate effectively and concisely using a variety of styles and techniques appropriate to the audience.

Construction Project Engineer Intern, Pillar Construction Inc. May 2017 – July 2017

Assist project managers in the execution of their essential job functions.

Prepared weekly tasks and job meetings during capital projects.

Assist in tracking equipment orders and scheduling deliveries in accordance with construction schedule.

Coordinated and assisted project closeout (i.e. punch lists, as-built, final invoicing, filing).

Assist in the inspection of capital projects for compliance with specifications and quality control.

Participate in department meetings and “huddles”.

Communications Specialist, Virginia Hospital Center January 2015 – Present

Specialist is responsible for learning emergency codes, evacuation procedures, and ability to work with computers.

Requires excellent communication skills; in-depth knowledge of communication equipment and technology; and knowledge of transport responsibilities to give and receive critical information accurately.

Review, analyze and process numerous incoming requests from doctors, patients and other hospital personnel, ensuring that files and records coincide with each request and information is provided and monitored.

Provide all other administrative assistance that includes but is not limited to answering and directing phone calls and collecting and responding to emails.

Meet on a weekly basis with supervisor to review and submit work and plan goals.

Customer Service Representative, Dick’s Sporting Goods May 2014 – January 2015

Operated the register, credit card machines, and handled cash.

Fulfilled the company defined customer experience by being a friendly, available, customer-focused, excited team member.

Promoted company’s programs, including warranty sales, scorecard, and private label credit card.

Attended weekly meetings with supervisor to review and submit workplace goals to increase department productivity.

Activities and Volunteer Work

Pi Kappa Alpha Fraternity February 2015 – Present

Physical Inclusive Kinesthetic Exercise Club (P.I.K.E. Club)

American Legion August 2015- February 2016

Assisted in preparing meals and food trucks that were ran by retired military men, also assisted those who were elderly and financially unstable.

Skills

Proficient in Microsoft Word, Excel, Access, PowerPoint, Mathematica, and standard computer applications

Ability to use Civil 3D and AutoCAD proficiently

Orally fluent in Arabic

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