CRAIG G. ORDAN SR.

**** ********** **. **** **********, MI. 48324 ac5i3f@r.postjobfree.com 248-***-****

CAREER SUMMARY

Experienced Quality Management Professional with a reputation for successfully leading teams in continuous process improvement initiatives to increase employee and customer satisfaction. Excels in fact finding, consensus building, negotiations, warehouse, and product inspections.

ACHIEVEMENTS

Lean Six-Sigma Green Belt Certification

Lean Six-Sigma Black Belt Certification

Project Manager Professional (PMP) coursework

National Career Readiness Certificate:

Silver Certificate in Math Skills, Locating Information, and Reading for Information

SKILLS

Strong people, organizational, computer, and document/manual writing skills

Problem solving based on fact, breaking existing paradigms

Leading and motivating associates to increase employee and customer satisfaction

Development, training and facilitation of teams

Knowledge of Total Quality Management (TQM) concepts

PERSONAL HISTORY

Seeking employment from June 2011 to March 2012. Attended Lawrence Technological University from March 2012 to June 2014 where I earned my Lean Six-Sigma Green and Black Belts certifications and took courses for Project Manager Professional (PMP). 2015 seeking employment experiencing difficulties procuring any opportunities believed to be due to this period of personal time off.

EXPERIENCE

QUALITY INSPECTOR… MTZ Global / Chicago Miniature Lighting L.L.C. 2011

Via blueprints, inspected aviation and automotive lighting components utilizing meters, calipers, gauges and visual means and developed hundreds of inspection reports which led to permanent corrective action plans.

Conducted onsite quality inspections on containment products for Chrysler, GM, and

Ford Motor Company. Inspection of hundreds of products and corrective action plans

resulting in increased customer satisfaction.

EXECUTIVE CONSULTANT… Automotive Warranty Centers Inc. 1999-2010

Consulted with the CEO/Owner and executive team facilitating the start up of the company including investor relations resulting in a solid start up plan.

Participated in recruitment of key personnel and worked with realtors to develop plans for office buildings and company dealerships.

Consulted on the development of special projects and everyday business activities including organizational development, creation of hand books, process and procedures laying the foundation for a high performing organization.

QUALITY ASSURANCE MANAGER and WAREHOUSE MANAGER… John H. Harland Co.

Check Printing 1980-1997

Quality Assurance Manager

Managed and supervised forty associates while managing all aspects of Quality program, internal and external. Taught and implemented Total Quality Management (TQM) philosophies in effort to improve customer satisfaction. Facilitated teams in developing continuous process improvement initiatives leading to increased customer satisfaction. Concurrently managed all aspects of warehousing, inventory, audits, OSHA, logistics and shipping/receiving resulting in efficient processes and engaged employees.

Warehouse Manager

Supervised 10 associates in the warehouse and managed all inventory, shipping/receiving processes resulting in meeting all target quality and safety metrics.

Wrote process and procedure manuals and maintained current OSHA books.

Developed and set up warehouse inventory and location recording system.

Receiving: All inbound shipments with inspection for freight damage and filing of all claims.

Inventory Control: Management of on hand inventoried items as to not have excess dollars in inventory on hand.

Maintained an inventory level not exceeding a point eight percent of a months on hand supply while avoiding any excessive freight charges for unscheduled shipments.

Conducted monthly and semiannual physical inventories.

EDUCATION

Lawrence Technological University

Lean Six Sigma Black Belt Certification (2014)

Project Manager Professional (PMP) class studies (2014)

Lean Six-Sigma Green Belt Certification (2012)

New Horizons Computer Training

Micro Soft (MS) Office Professional

Novell 4.11 Network

Lotus Notes

Career Track Seminars and Workshops, Plymouth Campus

Total Quality Management (TQM)

Deming Theories and Team Dynamics (training beyond Career Track)

Writing Skills

Time Management

How to Manage Multiple Tasks

How to Lead a Team

Oakland Community College, Orchard Ridge Campus

Accrued credits toward Associate’s Degree in Business

Management/Liberal Arts

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