Social Media Customer Service

Daniel Spezzano

*** ******* ******, **********, ** 03801, 603-***-****, **************@*****.***

EDUCATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY Manchester, NH

Bachelor of Science in Marketing May 2018

GPA 3.2

Relevant Coursework: Social Media & Marketing Communication, Professional Selling, Marketing Research and Consumer Behavior

PROJECT EXPERIENCE

Undergraduate Research Day: April, 2016

Customer Retention & Loyalty Programs; Do They Work?

Collaborated as an integral member of a four-member team to research and analyze customer loyalty programs.

Passed out and analyzed 100 surveys to analyze customer satisfaction due to customer loyalty programs.

Presented the findings to a group of students and faculty at undergraduate research day.

EXPERIENCE

Ray’s Seafood Rye, NH

Line Cook June 2017 - August 2017

Used effective communication skills to complete the orders quickly

Effective teamwork skills in a high stress fast paced environment

Organized and delegated tasks to other cooks

Volunteered to do extra work by helping the busboys clean all the diches every night

Continued success in a high stress fast paced environment by multitasking and keeping track of tickets

No matter how stressful it was always kept a positive attitude and help other cooks who needed it

Cole Hahn Distribution Center Greenland, NH

Warehouse Associate June 2015 - August 2016

Adapted to new work environments quickly

Learned new tasks quickly to have new tasks to do everyday

Kept ahead in a fast-paced environment

Worked with and helped people with many different backgrounds and personalities

When left alone kept highly motivated and never strayed from the task at hand

Hilton Garden Inn Portsmouth, NH

Dishwasher July 2013 - August 2014

Kept a positive attitude while working as quickly as possible in a fast-paced work environment

Burger King Restaurant Portsmouth, NH

Cashier May 2012 - July 2013

Provided exceptional customer service to patrons while confirming orders were expedited in a timely and accurate manner

Processed accurately cash and credit card transactions

Maintained a neat and clean appearance and adhered to established safety protocols

Worked as an integral member of a team to provide exceptional service to customers during high volume shifts

TECHNOLOGY SKILLS

Technology: Proficient with Microsoft Word, Excel and PowerPoint; Social Media (Facebook, Twitter)

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