Customer Service Human Resource

Jody N Bonilla

E. Boise St.., Mesa AZ *****•**************@*****.*** • 408-***-****

Benefits Specialist & Human Resources Generalist

Benefits Services Specialist, experienced working in the fast-paced environment of HR that demands strong organizational, technical, and interpersonal skills.

Corporate office environment experience spanning 23years, with 17 years centralized in the HR field.

Involved in HR & Benefits legal guideline training via SHRM & PHR web training. HR & Benefits Skills

• New Hire Benefit Orientations • Compensation Communication • Employee Record Keeping & Filing

• On boarding & employment retention • Distributing Benefits Programs • Customer service for Employees

• COBRA implementing • Multi State EDD & EEOC • Labor Conflict Resolution

• FMLA, LOA & ADA guidelines • Review and Processing of I 9 • Distribution of employee discipline

• Workers Compensation reporting • Vendor Service & Relations • Processor /Auditor of Vendor Billing

• Modified Duties & Job reassignment • Internal coaching • Termination request evaluation Professional Experience

Microchip Technologies – Chandler, AZ

Benefits Specialist - 11/28/16 to Current

Facilitate health benefits for new hires, qualifying events and COBRA on a weekly/daily basis.

Processing Full Time and Intermittent FMLA, LOA and ADA leaves for a manufactory site of 1600+ employees.

Processing benefit vendor billing.

Conduct New Hire orientation informing our employees of all benefits offered, such as UNUM, Supplemental Life, STD, AD&D, Travel AD&D, Health Care, Vision, Dental. Auditec Solutions – Gilbert, AZ

Correspondence Coordinator - 2/15/16 to 11/25/2016

Contact and retain constant communication to resolve account payment disputes.

Evaluate and determine collection readiness of post audit claim.

Client / vendor intermediary.

Fry’s Electronics - San Jose, CA

Benefits Services Administrator - 12/30/96 to 2/14/16

Resolving complex human resource situations relating to health benefits and employee accruals.

Provide employee guidance and support with FMLA, LOA and ADA, and STD issues, COBRA guidelines, workers compensation issues and medical network coverage inquiries.

Facilitate and communicate to management and associates health benefits qualifying listings on a daily through yearly basis for qualifying time lines for multi state company locations.

Excellent with on boarding, employee retention, career development process, project teams.

Administer unemployment issues, EEOC issues, employment applications, and wage issues. Cal Comp – San Jose, CA

Workers Compensation Medical Administrator – 3/1/94 to 12/27/96

Lead receiver and evaluator for all incoming workers compensation claims.

Delegated workers compensation claims to the appropriate departments. Education Community Involvement

Evergreen College, San Jose, CA Church Greeter *~* Volunteer for the Family Giving Tree Mission College, San Jose, CA Construction volunteer with Bethlehem AD Personal Physical Achievements *~* Marathon runner / Sprint Triathlon

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