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Administrative Assistant Customer Service

Location:
Montgomery, Alabama, United States
Posted:
May 17, 2018

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Kristina R. Eakin

**** ******* **

Wetumpka, AL *6093

(334) ***-****

ac5hzg@r.postjobfree.com

SKILLS

Diversified skill set covering administrative support, client relations, writing, human resources, account management, and project management. Communication- Successfully grows and maintains customer and vendor relationships. Active listener proven to approach the needs of others with urgency, accuracy and feedback.

Flexibility- Continuously demonstrates the willingness and ability to readily respond to changing circumstances and expectations. Time and Project Management- Consistently relied upon for ability to prioritize daily tasks, organize and oversee projects to completion and solve problems in critical situations.

EXPERIENCE

Online Commerce Group, Montgomery AL - Warehouse Team Lead/Shipping and Receiving Clerk

March 2017- March 2018

● Increased production flow efficiency by 24% within first 90 days.

● Assigned to oversee the daily operations of 2 out of 3 departments.

● Receive shipments of inventory and ensure quality and quantity.

● Trace, track, and expedite purchase processes.

● Provides motivation and consistent communication with co-workers in order to guarantee production goals are being met.

● Updating inventory via Quickbooks reflecting materials received as well as usage.

● Create and maintain contact with vendors to ensure timely delivery of goods.

● Audit freight cost and documentation.

● Ensure accuracy of all inventories and properly tagged

● Create packing lists and update shipment information in databases.

● Organize files both manually and electronically.

● Monitor and facilitate repair orders.

Sugar B’s Designer Catering, Prattville, AL - Event/Administrative Assistant

August 2016 - March 2017

● Assists in planning and decorating for catered events including food presentation.

● Responsible for site preparation and guest service.

● Garners high ratings from customers, both hosts and guests alike.

● Participates in skilled catering team that specializes in high-end events for businesses and organizations.

● Maintains inventory of supplies, schedules events and orders. Orkin, LLC, Montgomery AL - Administrative Assistant/ AR Specialist May 2012- August 2016

● Increased collections by 46% for branch and consistently lead in collections for entire region.

● Enters customer payments into system daily as well as tracks all money received and generates daily deposits.

● Develops reports to detail aging and past due accounts while analyzing accounts to discover discrepancies and resolve variances promptly.

● Coordinated and managed projects from inception to completion.

● Directed incoming calls, provided information as well as handled customer requests, scheduled appointments.

● Acted as a liaison between upper management and sales and service departments to improve customer service and interoffice communication.

● Maintain supplies inventories by checking to determine inventory level; anticipating needed supplies; placing orders and verifying receipt of supplies.

EDUCATION

● Associate of Science in General Education with a concentration in Global Business- A pril 2018

Troy University, Montgomery, AL - Computer Science 2 010-2013

● Coursework includes: Accounting, Economics, Computer Science, Information Systems, Ethics, and Communication

● Chancellor’s List, Fall 2011

Auburn University, Montgomery, AL- G eneral Business 2008-2010

● Coursework includes: Speech and Communication, Psychology, Sociology, and Economics

● Dean’s List, Fall 2009

● Dean’s List, Fall 2010



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