Administrative Assistant Customer Service
Resume:
Kristina R. Eakin
Wetumpka, AL *6093
*************@*****.***
SKILLS
Diversified skill set covering administrative support, client relations, writing, human resources, account management, and project management. Communication- Successfully grows and maintains customer and vendor relationships. Active listener proven to approach the needs of others with urgency, accuracy and feedback.
Flexibility- Continuously demonstrates the willingness and ability to readily respond to changing circumstances and expectations. Time and Project Management- Consistently relied upon for ability to prioritize daily tasks, organize and oversee projects to completion and solve problems in critical situations.
EXPERIENCE
Online Commerce Group, Montgomery AL - Warehouse Team Lead/Shipping and Receiving Clerk
March 2017- March 2018
● Increased production flow efficiency by 24% within first 90 days.
● Assigned to oversee the daily operations of 2 out of 3 departments.
● Receive shipments of inventory and ensure quality and quantity.
● Trace, track, and expedite purchase processes.
● Provides motivation and consistent communication with co-workers in order to guarantee production goals are being met.
● Updating inventory via Quickbooks reflecting materials received as well as usage.
● Create and maintain contact with vendors to ensure timely delivery of goods.
● Audit freight cost and documentation.
● Ensure accuracy of all inventories and properly tagged
● Create packing lists and update shipment information in databases.
● Organize files both manually and electronically.
● Monitor and facilitate repair orders.
Sugar B’s Designer Catering, Prattville, AL - Event/Administrative Assistant
August 2016 - March 2017
● Assists in planning and decorating for catered events including food presentation.
● Responsible for site preparation and guest service.
● Garners high ratings from customers, both hosts and guests alike.
● Participates in skilled catering team that specializes in high-end events for businesses and organizations.
● Maintains inventory of supplies, schedules events and orders. Orkin, LLC, Montgomery AL - Administrative Assistant/ AR Specialist May 2012- August 2016
● Increased collections by 46% for branch and consistently lead in collections for entire region.
● Enters customer payments into system daily as well as tracks all money received and generates daily deposits.
● Develops reports to detail aging and past due accounts while analyzing accounts to discover discrepancies and resolve variances promptly.
● Coordinated and managed projects from inception to completion.
● Directed incoming calls, provided information as well as handled customer requests, scheduled appointments.
● Acted as a liaison between upper management and sales and service departments to improve customer service and interoffice communication.
● Maintain supplies inventories by checking to determine inventory level; anticipating needed supplies; placing orders and verifying receipt of supplies.
EDUCATION
● Associate of Science in General Education with a concentration in Global Business- A pril 2018
Troy University, Montgomery, AL - Computer Science 2 010-2013
● Coursework includes: Accounting, Economics, Computer Science, Information Systems, Ethics, and Communication
● Chancellor’s List, Fall 2011
Auburn University, Montgomery, AL- G eneral Business 2008-2010
● Coursework includes: Speech and Communication, Psychology, Sociology, and Economics
● Dean’s List, Fall 2009
● Dean’s List, Fall 2010
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