Customer Service Security Officer

Paul F. MITSUDA

ADDRESS: Mira Loma Drive, Reno, NV 89502 PHONE: 775-***-****

EMAIL: *********@*****.***

Administrative Office Assistant / Bookkeeper / Receptionist / Mail Clerk / Data Entry

PROFILE: Retired Army of 20 years of service seeking full time or part time work as General Office Clerk // Office Administrator Assistant

EDUCATION // TRAINING // AWARDS and CERTIFICATES

Heald Business College, Hayward, CA (Oct 1998 – Apr 13, 2000)

Applied Associate of Science: Computer Business Administration

(MS Office: Word, Excel, Power Point), Business Math, Algebra, PeachTree Accounting Software

Ohlone Community College, Fremont, CA

Associate of Arts: Administration of Justice, (Mar 1997 – May 27, 1999)

Certificate: California training P.O.S.T 832PC Module A, B, C (May 1997)

Associate of Arts: Business Supervision Management, (1993 – Dec 19, 1997)

Certificate: Fundamentals of Management (July 25, 1987)

Certificate: Methods Improvement (Dec 22, 1984)

Certificate: Manufacturing Supervision (Dec 22, 1984)

Certificate: Communications For Supervisors (July 27, 1994)

Certificate: Leadership In Organizations (May 22, 1994)

U.S. Army, Fort Drum, NY

Certificate: Warrior Leadership Development Program, (Oct 07, 2008)

Certificate: Master Driver Course (Oct 17, 2008)

U.S. Army, Camp Roberts, CA

Certificate: Military Police, 2004

U.S. Army, Fort Leonard Wood, MO

Certified: Combat Engineer 1989

OSHA10 CERTIFIED

CORE COMPETENCIES

Customer service, excellent clerical skills

Attention to detail

Resolved customers and guests issues and provide professional customer service

Proficient with MS Office (Word, Excel, Power point, and Outlook)

Strong organizational and computer skills

Excellent communication skill and strong computer skills

Answer incoming calls in professional manner

Operated copy machine, fax machine, scanner, and printer

Inspected assets and equipments for defects and damages

Created, processed, maintained, updated, tracked and filed over 1100 personnel records

Able to type 50wpm accurately

Processed, prepared, and verified personnel records with 100% accuracy

Able to write accurate and detailed reports

Collected, sorted, and delivered mails and packages to proper department

Scheduled and tracked personnel

Able to maintain 100% confidential exercise and discretion

Able to lift up to 70 lbs without or little assistance

Supported other departments

Maintain personnel and training confidentiality

Conducted office supply inventory

Supervised personnel of seven under my direct supervision

EMPLOYMENT HISTORY

America Rents, 10450 S Virginia, Reno, NV 89511 Mar 2018 – Apr 2018

Customer Service

Clean and maintain equipments and machines

Operated: forklift, skid steer, mini backhoe, scissor lift

Manpower, 1755 Vassar Dr, Reno, NV 89502 Nov 2017 – Present

PeopleReady, 523 E Prater Way, Sparks, NV 89431, 775-***-**** Sept 2017 – Present

Square 1 Solutions, 780 Smithridge Dr., #100, Reno, NV, 775-***-**** May 2017 – Present

Janitor

General Laborer

Hertz Car Rental, 1395 Airmotive Way, Reno, NV, 775-***-**** Oct 2016 – Feb 2017

Vehicle Service Agent

Enterprise Car Rental, 2555 National Guard Way, Reno, NV May 2015 – Jan 2016

Service Agent

U.S. Security and Associates, 1320 Freeport Boulevard, Suite 108, Sparks, NV Dec 2014 – Mar 2015

Security Officer

Priority 1 Security Services, 43600 Kietzke Road #G175, Reno, NV 89502 Nov. 2014 – Nov 2015

Security Officer

Integrity Staffing Solutions, 200 S. Rock Blvd, Reno, NV Dec 2014 – Present

Warehouse Associate

Eldorado Casino/Hotel, 345 N. Virginia St, Reno, NV 89501, 775-***-**** Jan 2013 to Mar 2014

Security Officer

Customer service

Cash handling

ESI Security Services, 8670 Technology Way, Reno, NV 89521, 775-***-**** Jun 2012 to Jan 2013

Security Officer and Customer Service

Boomtown Hotel/Casino 2100 Garson Road, Verdi, NV, 89439 July 2011 to April 2012

Security Officer / Customer Service

Cash handling

Patrol by foot and vehicle

Write accurate and detailed reports

UNITED STATES ARMY

Sept 2007 to Feb 2010

Military Police Sergeant / Training and School Supervisor

Performed police duties and as Training and School Section Supervisor // preformed access control, riot control, and traffic control // Conducted search and seizures of contrabands // Preformed escort duties personnel // Trained subordinates in maintaining and shooting small firearms // Operated and maintained military and government vehicles and equipments // Scheduled and prepared over 1100 personnel records for school and training // Able to lift and carry up to 70lbs with little to no assistance // Receive, sort, and distribute mails and packages to appropriate departments and individuals

Jan 2001 to Aug 2007

Military Police Sergeant / Platoon Sergeant

Trained subordinates in maintaining and shooting small firearms // Operated and maintained military and government vehicles and equipments // Preformed and trained on access control, riot control, traffic control, MOUT training //

Mar 1993 to Dec 2000

Administrative Specialist

Performed duties as receive, sort and distribute incoming mail and prepare outgoing mail // filing, updating, maintaing, photocopying, faxing, scanning, and printing of documents // Updating life insurance policies, direct deposit, promotions and demotions, emergency contact // Type 50wpm accurately // Receive, sort, and distribute mails and packages to appropriate departments and individuals

Aug 1989 to Feb1993

Combat Engineer

Installed, removed, inspected, and detonated high explosives // Installed and removed pickets and razor wires // Construct defensive position // Inspected equipments, tools, and vehicles for damages and serviceability // Assemble and disassemble bridges, razor wires, assigned and inspected firearms and weapons //

Supply Specialist: shipping and receiving, receiving, sorting, and distributing mails and packages // conducted vehicle preventative maintenance // conducted inventory inspection and maintained accountability for inventory //

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