Customer Service Medical

Sheila Migoyo

***** ***** **

DADE CITY, FL *****

Phone:813-***-****

Email: *********@*****.***

Objective

To obtain employment as a Medical Secretary.

Ability Summary

Run Doctors front office

Handled Authorizations, Referrals, Appointments, Billing and Collections of claims

Bill and Collect hospital bills from Commercial, VA, Worker’s Comp, Medicare and Medicaid

Excellent customer service, phone skills and Data Entry

Excellent one on one with patients

Patient records

Collected high Dollar Insurance claims and or patient balances owed

Excellent training skills

Saved company money ($500,000 worth)

Advanced Computer skills: EMR and billing systems (SMS, Siemens, Sermens, Word, Excel and Cerner) Employment History

Commercial/Government Medical Claims Biller

07/2013 - 05/2018 Lakeland Regional Health Lakeland, FL

Followed up on claims that were either denied by the billing system or Insurance

Researched error's or additional information was necessary for the claim to be refiled

Filed hardcopy or electronically

Trained new hires billing the same type of claims.

Work ques were completed in a timely fashion

Managed Care Collector/Biller

11/2007 - 06/2010 FL Hospital Zephyrhills Zephyrhills, FL

Billing/collecting for all managed care claims for hospital

Worked all EOB's and patient accounts

Heavy phone customer service

Handled daily/weekly bad debt reports

Collected large dollar accounts for hospital

Medical Secretary/Biller/Collector

09/2006 - 10/2007 HealthCare Support Staffing Orlando, FL

Checking patients In/Out

Handled employee's time cards.

Responsible for AR/AP

Responsible for scheduling surgeries, labs, x-rays and any other test required. Education and Training

PHCC Dade City, FL 1 Year of College or a Technical or Vocational School Business Degree

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