Virtual Customer Service Assistant

Pamela Timmermeyer

**** ****** ******* **. *** **7

Ballwin, Mo 63021

***********************@*****.***

Objective

To obtain a challenging position, utilizing abilities through experience and education, with the opportunity for professional growth based on performance.

Skills

Ability to operate various office equipment

Knowledge and experience in data entry-type 40+ words per minute

Good filing and organizational skills

Experience in handling confidential paperwork

Ability to take accurate phone messages and deliver messages promptly

Good customer relations background

Able to handle multi-line telephones

Degrees

Associates degree in Early Childhood Education

Employment History

Arise Virtual Solutions Inc. Independent contractor for Disney Mainline-Home based (6/2015-now)

Switchboard for Disney World, ABC and Corporate Disney

Answer general Disney World resort and ticket questions

Transfer caller to guest resort rooms

Create request trackers for guest hotel stay

Create Mickey Mouse wake up and birthday call trackers

Avis Budget Group St. Peters, Mo (6/31/16-03/24/17)

Book car rentals for customers

Clean and detail cars that have been returned

Answer multi telephone lines

Arise Virtual Solutions Inc. Independent contractor for Royal Caribbean/Celebrity Cruise lines, home based, (3/26/12-3/15/15)

Booked cruises for travel agents in the comfort of my own home

Sold shore excursions, gifts and gears, wine packages, onboard credit, stateroom decorations and more

Booked entertainment, my time dining, specialty restaurant for direct guests

Guided direct guest with web assistance and their online check in process

Processed payments via credit card for travel partner’s and direct guests

Banquet Server/Prep cook, Surprise Stadium, (03/2003-05/2005)

Served breakfast and lunch to Rangers and Royals during spring training

Made sandwiches, salads, fruit trays, cookies and more

Set up for meals in player’s lounge followed by take down and clean up

Dispatcher/Front desk, Glendale Aviation, (05/23/2003-02/08/2004)

Dispatched inbound and outbound aircraft to pilots, instructors and students

Prepared invoices for aircraft rentals, fuel sales and aviation accessories

Managed and balanced a cash drawer of more than $500 and credit card transactions

Food and Beverage Server, Fairway Grill at Palm Valley Golf Course, (04/2002-12/02)

Personal customer service

Set up, take down, and serve for banquets, weddings, and other special events

Responsible for opening, closing, and keeping track of daily revenue

Food Runner/Server/Hostess, Applebee’s Restaurant, Goodyear, AZ (11/2001-05/2002)

Expedited food for servers

Took orders, served food and beverages to restaurant patrons

Responsible for daily cleaning duties

Live in Nanny, Michael Johnson and Family, Avondale, AZ (05/2000-09/2001)

Prepared 2 & 5 year old child for school by teaching the alphabet, spelling, and phonics

Worked on large and small motor skills from coloring to climbing

Light housekeeping duties including and preparing meals for children

Teacher Assistant, GCC Children’s Center, Glendale, AZ (08/95-08/96 and 01/2000-05/2000)

Taught large and small groups of children ages 3-5

Filed documents, made copies, filled out accident reports

Developed curriculum for group activities

Dental Assistant, Valley of the Sun Dentistry, Phoenix, AZ (02/1998-02/1999)

Learned skills entirely through on the job training

Assisted doctor with chair-side procedures

Made orthodontic molds for crowns and bridges

Answered phones, filed records, made copies and sent faxes

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