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IT Director

Philadelphia, Pennsylvania, United States
May 17, 2018

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Robert Gates

*** **** ******

Egg Harbor Township, New Jersey 08234

609-***-**** *


Prime Healthcare

Regional Director of IT Delaware Valley June 2015 - present

Provide Leadership to multiple sites in the Greater Delaware Valley

Key Accomplishments:

oLed the transition of IT services at a newly acquired site from legacy to Prime Standard applications in less than one year.

oLed the IT team in rolling out Epic as the full site Electronic Health Record, transitioning from Meditech.

oImplemented new Payroll, HR and Supply Chain application at multiple sites

oImplemented a shared resource staffing model across multiple sites to reduce costs and increase services.

oStreamlined all telecommunication contracts to reduce costs and provide more robust and reliable infrastructure.

oCreated and lead the Projects committee responsible for approving and prioritizing all projects at the local sites.

oSuccessfully led both hospitals and multiple medical practices to Meaningful Use Attestation

oAs HIPAA security officer improved all aspects of IT security at multiple sites.

LHP Hospital Group Montclair, New Jersey

Director of IT Hackensack University Medical Center at Mountainside December 2013 – June 2015

Provides vision and leadership as well as direction and support for IT solutions that align with the strategic goals and objectives of the Medical Center and LHP Corporate initiatives

Key Accomplishments:

oDirected the upgrade of the primary EHR system at Medical Center

oLed the project to upgrade of the Pulsecheck Emergency Department EHR

oLed the project to implement Electronic Physician Documentation

oLed the project to implement Patient Portal

oSuccessfully led the Medical Center to Meaningful Use Stage Two Attestation

oMaintained the highest Physician Satisfaction score of IT of any site in the LHP organization

Responsibilities are to oversee the streamlined operation of the IT department and to ensure it aligns with the business objectives of the organization

Develops and manages application portfolios for each department and to attain all IT service level agreements for the user community within the organization

Maintains existing enterprise systems, while providing direction in all technology-related issues in support of information operations.

Plans, coordinates, directs, and designs all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations

Works closely with decision makers throughout the organization to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization

Supervise staff in Application Support, Database Administration, Computer Operations, and Network Management

Consistently received bonuses and salary increases based on good performance

Received excellent performance evaluations

Consistently exceeds goals set by management

Cape Regional Medical Center Cape May Courthouse, New Jersey

Technology Manager 2009 - 2013

Manage 15 direct reports including Telecommunications, Help Desk, Systems Administration and Networking staff.

Develop and implement standards for software development, report creation, naming conventions, documentation and testing standards.

Serve on ad-hoc committee for the New Jersey State HIT coordinator on Health Information Exchange security.

Key Accomplishments:

oDirected technical side of a Siemens Soarian Clinical documentation for entire Medical Center

oLed the technology team responsible for the growth of the organizations owned physician practice from one office and two physicians to five office and fifteen practices in less than eighteen months.

oLed the technology team in implementing Allscripts ED solution

Senior Systems Administrator 2007 - 2009

Designed, configured, and managed Microsoft Windows servers and desktops for hundreds of users.

Directed computer operations and IS staff related to PC hardware maintenance and data communications.

Configured and managed Active Directory Infrastructure, Exchange Server Systems, and various third party applications.

Planned, monitored, and evaluated performance of server systems; recommended improvements and upgrades.

Installed new software releases and system upgrades; evaluates and installed patches and resolves software related problems.

Burdette Tomlin Memorial Hospital Cape May Courthouse, New Jersey

Systems Coordinator 2005 - 2007

Served as Systems Administration for multiple Windows 2000 and 2003 servers – including MS Exchange, SMS, Active Directory, and DNS

Coordinated implementation and management of 400+ desktops with different operating systems

Served as Project Coordinator for multiple projects, including Single Sign On, Help Desk and Electronic Patient Record

Performed all hardware and software maintenance for servers and workstations

Coordinated installs of new software packages and performed testing to determine compatibility

Directed the staff in the installation and maintenance of the desktop environment



Certified HIPAA Professional Ontario California 2016


Certified Cyber Security Architect Ontario California 2016

Hi-Tec Training Institute Egg Harbor Twp, New Jersey

Microsoft Certified Professional 2001


Professional Affiliations: HIMSS

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