Customer Service Assistant

Skills

Customer Service

MS Office

Multi-task management

Data Input

Detailed Oriented

Tax Law

Facilitation

Telecommunications

Experience

IRS Contact Representative

Atlanta, GA

Tax Law Advisor

October 1988 – November 2000

assisting and advising taxpayers on tax law and tax procedures

identifying problems and causes and expedient and efficient resolutions to taxpayer account issues

conducting small business tax workshops and acting as classroom instructor on technical tax law topics

Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.

Maintain records for each case, including contacts, telephone numbers, and actions taken.

Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.

United Way Atlanta Atlanta, GA

Campaign Assistant July 1985- July 1987

Promote the objectives, promotional policies, and needs of United Way through public speaking advocacy strategies that influenced public donations.

Hands on assembly of marketing boxes containing pledge cards and additional awareness items supporting United Way’s nonprofit mission

Education & Certification

Massey Business College Atlanta

Atlanta, GA

Business Management / Accounting

1987

Toastmasters Atlanta Atlanta, GA

Public Speaking 1993

References Available Upon Request

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