Manager Project

Keith P. Hogan

PMI-ACP, CSM, ITIL, CSSGB. PMP

*******@*****.***

727-***-**** (Google)

727-***-**** (Cell)

Profile: LinkedIn

Summary

Available for contract engagements (travel from Tampa) as Agile PM or Coach, SM, or BA/QA

Drive IT projects using best practices with Agile / Scrum, PMBOK, PMO, Six Sigma, and ITIL and high Quality

Experience in E-Commerce, Travel, IT Infrastructure, Big Data, utilities, networking, telecom, insurance, marketing, advertising, retail, sales support, accounting, A/R, Billing, sales taxes, in ERP and CRM applications

Strong expertise in Business Analysis, Data Analysis, Business Intelligence, Databases, Development, Analysis, QA, Business Process Improvement, Manufacturing and Supply Chain. Agile skills in Backlog Grooming, User Stories, Scrum, XP, TDD, Continuous Integration, Test Cases, Test Automation, Defect Management, and User Acceptance

Very proficient in Crosby and Deming Quality Assurance processes and continuous process improvement

Vendor management and procurement from both sides of the table

Five years of Product Development and Marketing Management

Seven years of graduate level teaching in Executive MBA Program, and technical IT courses

Education & Certifications

Masters of Science – Computer Science - Missouri University of Science and Technology, Rolla, MO

Bachelors of Science – Mathematics with Physics minor, University of Houston

Project Management Professional (PMP) - PMP Cert# 251165, valid to Aug 2020 and active member of PMI

PMI-ACP Agile Certified Practitioner # 1723376 June 2014 to 2020 Agile tools, techniques, knowledge and skills

Certified Scrum Master #6632, 2006-2017 - http://www.scrumalliance.org/profiles/6632-keith-p-hogan

Six Sigma Certification – Villanova University, July 2008 VILC071029 (CSSGB and ASQ member)

Six Sigma Lean Black Belt – Management and Strategy Institute April 2015, Certification ID#: 1507563

ITIL V3 Certification 918084, May 2011

MS Access Certified

Member Suncoast PMI, ASQ, and Scrum Alliance

Tackling the Challenges of Big Data Certificate – MIT 10/17/2016

Certified Big Data Hadoop Developer 202********, April 2017

Recent Professional Papers

Supply Chain Optimization

Software Supply Chain Optimization

Requirements and Quality with Agile

Supply Chain Denial of Service

What is Skinny Agile

Professional Consulting Experience

Jun 2016 – Present: Agile PM / BA – Sleek Solutions Inc. (SSI) (1099)

(SSI, St Petersburg, FL)

Agile Project for Big Data application with Apache Hadoop, Oracle VM on Ubuntu (UNIX) performing analysis using Python and ‘R’ for Hive and Squirrel queries. Implement User Stories for Hadoop products to determine this:

Infrastructure built: (Hadoop ecosystem) HDFS, Hbase, Hive, Scoop and Flume, Mahout, etc.

In Hadoop’s solution, MapReduce is used, how much does this limit Hive’s performance compared to Spark

Hadoop optimizes computations for data on spinning disks, what if we no longer use spinning disks.

How well does Hadoop’s Cassandra perform as a ‘SQL database’ in support of OLTP applications

Compare Hadoop performance to MapD real-time queries: https://www.mapd.com/demos/tweetmap/

Mar 2016 – May: Program Manager through CompNova, Richardson, TX (C W2)

Royal Caribbean Cruise Lines, Miramar, FL

Program Manager – Initiation Phase, preparation of a Backlog of 15 marketing initiatives to implement on their web site e.g. Beverage Package Promotions and others planned to be done in the 2015 Marketing Enhancements Program.

Face with delays due to a previous project exceeding schedule and budget. We broke out the higher payoff enhancements and merged those with the previous project to fund resources necessary to complete it. This consumed the available resources and budget as frequently happens with waterfall projects. It offered me the opportunity to explain how the Agile methodology avoids such occurrences. I’m pleased that the principle enhancements did get implemented and they are now adopting Agile.

Sep 2015 – Feb 2016: Agile PM/BA – Sleek Solutions Inc. (SSI) (1099)

(SSI, St Petersburg, FL)

Perform an evaluation of Big Data products and implement Hadoop Big Data infrastructure. Evaluate Apache Hadoop using an Oracle VM on Ubuntu (UNIX) with Python and ‘R’ for queries. Apache Hadoop works well for key-word text searches, evaluate it for multi-step analytics problems. Determine how to optimize Data Lake usage. Develop the Epic theme and User Story first then pull data into the ‘Data Lake’ for analysis. Next phase will evaluate the ‘Zoo’ of Hadoop products.

Also, published professional paper on ‘Internal Denial of Service’ extending PMP cert. to 2020. Along with training on Jira, Clarity, and Data Security (GSEC). Employed Jira for Backlog and Sprint management.

Jun 2015 – Sep 2015: Scrum Master for SAP SME Empowerment, ServiceNow and SAP-Support projects through K2 Partnering, Providence, RI (1099)

Jabil Circuit, St Petersburg, FL – four Projects:

Scrum Master for SAP SME Empowerment Project - successfully migrated SharePoint to the Cloud. And, for ServiceNow, imported files to create a knowledge base with easy reference for Support Personnel.

Improved PMO Process to involve SAP Support Services early in the Project Planning Phase

Developed Dashboards and Support Metrics for SAP Support in the Control Center

Improved SAP-PRD performance (used Six Sigma’s DMAIC process for this project)

Jan 2015 – Jun 2015: Contract Project Manager Infrastructure – Sleek Solutions Inc. (SSI) (1099)

(SSI, St Petersburg, FL)

Manage Infrastructure project implementing a 10,260-kw photovoltaic power generation system selling the excess to Duke Energy

Published professional paper via PMI on ‘Requirements and Quality with Agile’ (these PDUs to extend PMI-ACP to 2020)

Published professional paper via PMI on Software Supply Chain Optimization (these PDUs extend PMP certification)

Completed Training on ServiceNow, VersionOne, SAFe, and Security (GSEC)

Nov 2014 – Jan 2015: Scrum Coach for Business Development at NIIT, Atlanta, GA (1099)

(Hawaiian Airlines, Honolulu, HI) ($3MM)

Agile Coach - Established and launched Development Teams using Agile methodology at NIIT. Consult with NIIT to obtain a web-development contract for NIIT with Hawaiian Airlines (HA). Employ JAD sessions, Analyze Requirements, Define User Stories, Develop and Groom Backlog, train the Scrum Team, define the methodology and lead ceremonies, serve as Scum Coach and mentor Scrum Masters. The project demonstrates team development capability in order to join the Enterprise Release Train. The challenge is to form on-shore Scrum teams that work with off-shore Scrum Team and bring them up to speed to join the Enterprise Release Train for HA’s Sprint 9. We successfully delivered ‘Flight Search’ and ‘Contact Us’ Features in the website that allow the Business to change online content. Testing included iOS and Android mobile devices. We won the contract.

Apr 2014 – Oct 2014: Business Development and Contract Project Manager – Sleek Solutions Inc. (SSI) (1099)

(SSI, St Petersburg, FL)

Professional improvement adding skills and certification with training on Security (CISSP)

Published professional paper via PMI on ‘Supply Chain Denial of Service’ extending PMP to 2018

Business Development accomplishments include responding to RFPs, project proposals, staffing, budget, etc.

Mar 2013 – Mar 2014: Scrum Master for eCommerce Project through kForce, Tampa, FL (C W2)

(Orange Business Services, Clearwater, FL) ($2MM)

Scrum Master Role for first-time Scrum team. Resolved issues with adoption of Agile and developed a multinational web portal for quoting business IT infrastructure equipment and service. This portal offers over 6 million catalog items from Cisco and Riverbed catalogs in any configuration and quote it in one of 52 different currencies. Employed TFS to manage backlog, Sprint Planning, Scrum Board, burn-down chart and team velocity. We successfully delivered their first Production Release for the business marketing team then followed up with three additional releases of new functionality. Quality is high and each release is tested on popular Internet browsers.

Jun 2012 – Dec 2012: Project/Program Manager through SNI, Tampa, FL (C W2)

(Bealls Inc., Bradenton, FL) ($2.5MM)

Holiday Preparation Program – E-Commerce: Led the (first) successful delivery of all the Holiday Prep projects:

Customer Services Security Project implement BI rules for fraud prevention in online credit card transactions

SOS Enhancements Project – improved sales order processing by establishing parameters for supply chain management and delivered the backlog of requirements requested

Agile Product Owner for the Agile website team - implemented improvements and better manage content and testing usability on most popular mobile devices and browsers

Distribution Center Infrastructure – contracted and provisioned a distribution center for fulfillment of orders

Operations Infrastructure –improved order fulfillment process and infrastructure in 23 retail stores

Feb 2011 – Feb 2012: Sr. Project Manager through Insight Global, Tampa, TL (C W2)

(Mosaic Co., Riverview, FL) Managed seven projects ($4MM)

Successfully performed all phases of SDLC for a portfolio of five projects in the Cloud Computing model using MS Project Server, Excel (budget management), SharePoint, and HP Quality Center for the following projects:

IT Security Cloud Infrastructure – C-level Agile Team implemented secure cloud computing environments in international data centers (cloud model) for Intrusion Detection, Prevention, and Mitigation

E-Commerce – Web Development Mosaic Online Latin America website, delivered a cloud-based web portal using the .Net framework for Latin America with language and currency translations. Tested on popular browsers

Accounting Improvements - upgraded IBM’s Maximo for Tax Rule changes in Florida, New Mexico, Louisiana, and Canada. Discovered incorrect sales taxes for IT work saving $18,000 on one project. Implementing Florida’s Discretionary Sales Tax to save over $20,000+ per year for Florida operations.

EDI Project - Developed EDI transactions to handle Multiline Purchase Orders

Accounting - separated freight expenses from material costs in SAP cube via multiple ETLs run daily

Regulatory - implemented process to add LIMS mass spectrometer analysis for each lot shipped per USFDA

Drive Procurement - Initiated COTS project, with Charter and Business Case, Requirements and RFP for Maintenance Management integrated with Maximo for 3000 maintenance workers and machinery

Received an award for improvements to PMO process for Dev to Ops Transition and in User Requirements and Functional Requirements

Oct 2010 – Feb 2011: Project Manager III through Premier Alliance, Tampa, FL (C W2)

(Progress Energy, St Petersburg, FL) ($3.5MM)

Assumed management and successfully delivered an in-progress portfolio of PMO projects. Performed SDLC project life cycle using Primavera, SharePoint, Excel for these concurrent projects:

$550 Incentive for Solar Water Heating System

Photovoltaic Power for Schools

Residential Photovoltaic Power

Commercial Photovoltaic Power

Low-Income Residential Solar Heating Program

Develop E-Commerce Web pages for customers to apply online for participation in these Programs

Implement ruggedized Tablet computers and application for outside network maintenance

CEMS - Chartered project for upgrading the Continuous Emissions Monitoring System, including Scope of Work and Project Plan, SharePoint site, and staffing plan in Primavera.

Mar 2010 – Sep 2010: Business Analyst / Project Manager through Shellsoft Inc., San Jose, CA (1099)

(California Public Utility Commission, San Francisco, CA) – Sr. BA for Rail Safety and Security.

Conduct JAD Sessions

Develop requirements and document use cases

Develop wireframe for new web-based application to provide workflow and reporting across the organization to replace multiple in-house, MS Access applications

Develop RFP with Requirements, a 134-screen wireframe, and Use Cases.

Program Manager – Business Development at Diversified Services Network Inc., Naperville, IL (1099)

July 2009 - Feb 2010 Director e-Government Services

Established IT Service contracts with States of Wisconsin and Michigan and US GSA

Business Development responding to RFPs, project proposals, staffing, budget, etc.

Quality Assurance Analyst at State Farm Insurance, Bloomington, IL (1099)

Mar 2009 - Jul 2009 (through iTest QP – Evanston, IL)

Audited quality of conversion process for new Claims Application

Led two DMAIC process improvement projects

Sr. Project Manager at Caterpillar Large Power Systems Division PMO – Mossville, IL (1099)

July 2008 - Feb 2009 PM (Diversified Services Network) - process improvement with Critical Path analysis

Business Development and Program Manager - Diversified Services Network Inc., Naperville, IL (1099)

Feb 2008 – Jun 2008 Director e-Government Services contracting with state and federal government agencies

Sr. Project Manager at Cardinal Health - Houston, TX (1099)

Jun 2007 - Jan 2008 (through Artech - Cedar Knolls, NJ)

IT Project Management – Develop application of predictive analytics for forecasting the cost of pharmaceuticals

Project Manager at Aetna Insurance - Middleton, CT (1099)

Jan 2007 - Jun 2007 (through Data Core Systems, Philadelphia)

Sr. Project Manager – (PMO) Design and establish infrastructure for an Analytics Data Warehouse Environment

Team Lead Recruiter at Caterpillar – Mossville, IL (1099)

Jun 2006 to Dec 2006 (through Diversified Services Network)

Led a recruiting project for Caterpillar to recruit and hire 52 minority engineers.

Program Manager eGovernment at Diversified Services Network – Naperville, IL (1099)

Oct 2003 – Jun 2006 Business Development to Establish Contracts and write proposals for U.S. and state governments

Project Manager at United States Agency for International Development (USAID) 15MM (1099)

Sep 2002 – Sep 2003 (through Diversified Services Network)

Manage Supply Chain for $15MM IT Infrastructure project for Egyptian Corporate Tax Authority

Technical Project Manager at Florida Power and Light - FPL Fiber Net, Miami, FL (C W2)

May 2001 to Sep 2002 (through Albion – Atlanta, GA)

Business Process Improvement for Fiber Optic Services line of business (Order to Billing and ERP)

Technical Project Manager / Agile Coach at Marriott Vacation Club, Orlando, FL. (C W2)

Jul 2000 – Apr 2001(through Albion – Atlanta, GA)

Technical Project Manager / Agile Coach for Business Intelligence (BI) application for Property Management

Agile Developer at UIUC, Urbana, Illinois (1099)

Jun 2000 – Jul 2000 – Smalltalk developer for XP (Agile) project using Sprint Planning, daily standups, TDD, Paired Programming, and Continuous Integration to developed a new Web Browser

IT Contract Professional through MDTSC (McDonnell-Douglas Technical Services) - St Louis

1993 – 2000 operating as Hogan Tel-X Inc. (1099 & C W2)

Project Manager and XP Coach for Department of Public Health Information Technology Division – 4+ years training IT staff in object-oriented software development for IDPH programs such as Newborn Screening. We introduced the XP methodology. We used EDI transactions (HL7 – 835, 837). And, employed formal usability testing in developing the GUI for hospital staff in birthing hospitals and neonatal intensive care units

DBA and Developer of applications for GENELCO, Clayton, MO (General American Insurance)

Senior Analyst for IBM’s Iterative Development project at Ralston Purina (Tom Love’s team)

Solo Developer at Clark Petroleum Refinery. Develop Dashboard of plant unit’s KPIs for Plant Manager

Infrastructure Project Manager, AB Steel Inc, Lake Charles, LA LAN, and apps for desktop and back office

Team Lead at Bunn-O-Matic to develop CEO Dashboard to manage manufacturing processes

IT Contract Professional – Hogan Tel-X Inc. – St Louis, MO

Dec. 1992 founded Hogan Tel-X Inc. to provide IT consulting services - merged with Sleek Solutions Inc. 2009

Prior to Hogan Tel-X

At Southwestern Bell: Developer (CRM), Systems Engineer, EAI Architect, Release Manager, DBA for Payroll, E911 ETL Implementation, Director MIS, Director Marketing Management and Product Development (in Skunk Works Lab) Voice Mail, Voice Messaging, tele-medicine, video tele-conferencing, distance learning two-way video via fiber-optic network, HDTV via fiber-optic transmission (the first HDTV live sportscast).

As Director of MIS at Southwestern Bell, my team provided $20MM in SaaS annually to SBC Publications Inc.

This included processing in our data centers, administration and application development and support as a service under contract with SLAs to the separate corporation, SBC Publications Inc. And, $15MM billed to internal clients at SWBT.

Prior to SBC, while in school, worked as a structural steel draftsman detailing steel fabrication drawings

Progressed to aerospace Scientific Programming with design and development of computer models, and QA Testing. Developed thermal simulations (space craft and environment) and Received NASA’s Apollo Award.

Secret Clearance – now inactive

Volunteer Work

Six years as VP of the St. Louis Conference on Education

Member of Missouri School Board’s Technology Planning Team and received award for development of the Technology Plan for Missouri Public Schools

Mentor in the Men as Mentors Program at St. Louis Independent School District

Three years teaching computer math in the St Louis Public Schools and received 3 Gold Apple Awards

Member of City Parks and Recreation Board

Volunteer Python Removal Agent

Technical Training

Training Courses: Agile ACP, CA Clarity PPM, Rally ALM, Jira, SAFe, Version One, TFS 2010 and 2013, MS SharePoint, MS SQL Server 2008 and T-SQL, MS Excel and MS Access, SAP R/3 BWC, SAP (BW), SAP (APO), SAP SEM and Challenges of Big Data (MIT), Hadoop Developer, Hbase, Hive, Squirrel, Scoop, Flume, Mahout, Spark, HQL, R and Python

College Classes Taught: Strategic Use of Computers in Business (Maryville U. Executive MBA program), CICS, Application Development, Logical Methods, and Intro to Computers

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