Customer Service Medical

JOVONA M HOPSON

Phone: 813-***-****

Email: ************@*****.***

Objective

To secure a challenging and rewarding position in Customer Service with an organization or firm, that can benefit from my acquired skills and education and provide me the opportunity for professional growth.

Ability Summary

I have extensive experience in servicing customers, both in person and by telephone. I have superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong. I am well organized and highly efficient working in a multi-tasking environment.

Employment History

Medical Records Coordinator

11/2017 - 02/2018

Ultimate Staffing

Tampa, FL

Responsible for accessing a system, identifying the appropriate documents for extraction and downloading medical records to platform

Identifies and downloads medical records from system Converts medical records to PDFs

Maintains and protects the confidentiality of medical record

Record Processor

09/2016 - 10/2017

Aetna

Tampa, FL

TFT Uploading Logs

Receive medical claims and medical records through mail

Prepare, scan and copy claims

Count and prepare claims to be mailed out through UPS

Mail Processor

08/2015 - 09/2016

Rose International for Aetna (Temp)

Chesterfield, MO

Receive medical claims and medical records through mail

Checks claims in the system to make sure medical coverage was active during the date of service

Prepare, scan and copy claims

Count and prepare claims to be mailed out through UPS

Customer Service Representative

08/2014 - 05/2015

General Dynamics Information Technology

Riverview, FL

Take inbound calls from beneficiaries pertaining to their Medicare coverage

Enroll beneficiaries into different drug and health plans

Answer any questions beneficiaries have about their insurance coverage

Cashier

11/2013 - 12/2013

DD's Discount

Tampa, FL

Cash handling on a cash register

Scanned and rung up on merchandise for customer purchase

Assisted customers as needed

Customer Service Representative

02/2013 - 05/2013

Mercantile Innovative Solutions

Tampa, FL

First party collections calling customers on delinquent accounts such as credit cards and auto loans

Skip trace to find current info such as current phone numbers, address, and employment information

Third party collections calling customers on delinquent accounts such as Comcast cable communications and utilities such as electric and gas

File Clerk

05/2008 - 04/2010

Provest, LLC

Tampa, FL

File correspondence, invoices, receipts, and other records in alphabetical or numerical order.

Eliminate outdated or unnecessary materials, destroying them, transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.

Find and retrieve information from files in response to requests from authorized users.

Keep records of material filed or removed, using computers.

Perform general office duties such as typing, operating office machines, and sorting mail.

Cashier/ Sales Associate

12/2005 - 04/2007

Simply Fashions

Tampa, FL

Provided customers with outstanding service and assisted them with items in need such as shoes, clothes, etc.

Performed cash handling and totaled merchandise sale on register.

Telemarketing Representative

02/2005 - 04/2005

Securetech Security (ADT)

Tampa, FL

Cold called customers to promote the company's promotion on alarm systems

Cashier/ Sales Associate

04/2002 - 09/2002

K-Mart

Tampa, FL

Assisted customers as needed.

Performed cash handling on register.

Totaled merchandise sales.

Education and Training

Completion Date

Issuing Institution

Location

Degree Received

Course of Study

05/2007

Hillsborough Community College

FL

High School Equivalency Diploma

General High School Curriculum

References Available on Request

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