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QA Lead/ Certified Scrum Master

Los Angeles, California, United States
May 17, 2018

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**** ******** **., *** *******,

California 90022



Excellent communication &

interpersonal skills

Team work

Customer service

Leadership skills

Problem solving

Strategic planning

Process improvement


Attention to detail

Analytical thinking


Project management


Charles Web Proxy

Microsoft packages





Apple Configurator 2

Charles Web Proxy.

IOS/Android/Apple TV/Apple TV


Drupal and CMS systems


SC Bloodhound



Trello and Adobe Site Catalyst.


Bugzilla database



CBS Interactive – Burbank, C.A

Video Ops Coordinator/ Certified Scrum Master, 2015 – PRESENT Responsible for the final authorization for new versions/builds of the CBS app to be released to the market (iTunes/Google Play).

Ensures smooth running of daily/weekly scrum meetings and bi-weekly sprint retrospect. Provided help in launching over 280 live TV Stations across the nation. Created testing procedures and protocols for my video ops team for the intent of regressions, ad log retrieval and smoke testing in a staging environment before launching into production.

Maintain healthy rapport with the product managers, analysts and stakeholders in delivering new features and experiences for all customers. Provided assistance in the implementation of DRM and DAI integrations. Solely responsible for multiple platforms including its various, rigorous testing phases and sprints.

Identifies risks and provides solutions accordingly towards building a better release. Stauffer Inc – Playa Vista, CA

QA Lead/Systems Analyst 2014 – 2015

Worked with numerous clients ranging from LACMA, FOX, HBO, SpaceX and UCLA, amongst others.

Managed a project from inception through to completion and within a limited time frame. Wrote numerous quality reports, test plans and bug improvement suggestions. Performed unit and system testing while developing and executing test plans. Collaborated effectively with team members and technical leads to help provide a better product.

Provided valuable input to the weekly team meetings while demonstrating strong communication skills (written and verbal).

Gained hands-on experience in business requirements, current systems operations/functionality and proposed new requirements. DirecTV Corporate – Manhattan Beach, California

QA/Systems Analyst 2012 – 2014

Created next generation testing tools and methodologies in testing the features of any project on different platforms thus ensuring 100% tested data. Developed and maintained healthy relationships with Application Development, QA teams and Engineering/Product Development departments.

Evaluated and managed the SDET's and inspired them in producing high quality work in a timely and cost-effective manner.

Provided assistance in building test manual frameworks for web apps and services. Engaged in various platforms for an analytic team in testing all Omniture tags for all DirecTV Mobile Applications using tools such as Charles Web Proxy, Wireshark, SC Bloodhound, SPIRA, Slackbot, Trello and Adobe Site Catalyst. Provided assistance in integrating and improving all Q.A. processes. Worked effectively with team members to address streaming issues as well as deliver status reports for daily stand up meetings.

Updated test plans for new features Voice Search, Omniture, Second Screen and other app installments.

Assisted the Web testing of DOTCOM features coupled with the testing and planning of the release of the DirecTV app for Pan Americana region. WORK EXPERIENCE

Result-oriented professional with over 10 years of exceptional records of experience as a Quality Assurance Manager and Scrum Master. Highly skilled and result-oriented individual with broad range of knowledge and experience in testing various platforms, Videogame/Television, creating numerous test cases, working with product owners, amongst others. Excellent leader with hands-on experience in coordinating the activities of co-workers towards the achievement of set goals. Adept at anticipating needs and managing projects effectively from inception through to completion. Interfaces seamlessly with others from different backgrounds while striving in an under-serviced environment. PROFESSIONAL SUMMARY

High School Diploma


Available upon requested


Konami Digital Publishing – Manhattan Beach, California Quality Assurance Rep./QA Senior/Game Dev Advisor 2011 – 2012 Oversaw QA teams on various projects.

Led team meetings on a weekly basis

Maintained healthy relationships between Developers and QA Department Manually tracked bugs using proprietary appropriate software. Tested all projects outcomes on console/handheld devices (iOS/android/windows) as well as web-based applications on a windows server in checking for bugs, glitches, and many more. Disney Interactive Studios – Burbank, California

Customer Service Representative 2010 – 2011

Acted as the team coordinator in monitoring the activities of the project team. Provided technical support on all platforms, including but not limited to PC, Xbox 360, PlayStation 3 (including developmental kits).

Responsible for answering all phone calls and managing emails. Coordinated all hardware return processing and shipping. Answered all client’s inquiries up to satisfaction. Activision Publishing – El Segundo, California

Customer Service/Quality Assurance 2008 – 2010

Provided technical support on all platforms, including but not limited to PC, Xbox 360, PlayStation 3 (including developmental kits).

Answered all phone calls and emails; and directed them to the appropriated departments accordingly. Coordinated all hardware return processing and shipping. Tested projects output on console/Handheld devices (IOS/Android/Windows) to test for bugs, glitches, and many more WORK EXPERIENCE (CONTINUED)

Zombie Apocalypse 2

Silent Hill 3

Silent Hill: Downpour

Metal Gear 3: Peace walker (Console/Vita)

Blades of Time


Puzzle Chasers

Call of Duty: Elite

Call of Duty: Modern Warfare 2

Guitar Hero 3: Legends of Rock

Guitar Hero: Smash Hits

DJ Hero

James Bond: Blood Stone

Silent Hill 2

Silent Hill: Book of Memories

Metal Gear 2: Sons of Liberty (Console/Vita)

Metal Gear: Rising

Skull Girls

Dragon Collection

Birds of Steel

Call of Duty: World at War

Call of Duty: Modern Warfare 3

Guitar Hero: World Tour

Guitar Hero: Aerosmith



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