Accomplished Operations Manager with over ** years of success in creative sales techniques, innovative marketing and administrative management. Possessing exceptional interpersonal skills, a strong problem solver, self-starter and motivator. Extremely adept at working independently or within a group. Able to manage multiple priorities without compromising quality, results oriented and a decisive leader.

Operations Manager – Ultima Design 2002 -- Present

Create and optimize business processes and improvements

Responsible for all aspects of operations, sales profitability goals for business

Negotiate lower vendor contracts an average of 20%

Increase business to business sales 175%

Develop operating budgets increasing ROI 5% per year

Create on-line sales initiative increasing direct to consumer sales 100%

Reduce outstanding debt through improved receivable practices by 75%

Reduce operating costs and expenses an average of 3% per year

Buyer retail and stock inventory of $1.5million + per year

Implement structure to achieve the highest standards in customer service and product support

Liaison for Principal between external companies, clients and vendors to ensure execution of business agenda

Compile financial reports pertaining to cash receipts, expenditures and profit and loss

Manage correspondence internal and external via email, phone, text, fax

Initiate planning processes identifying and managing KPIs

Implement P.O.S, inventory and Access databases to track sales, costs and clients

Ensure business compliance Local, State and Federal

Human Resources

Conduct employee hiring, compliance, payroll, training and accurately track performance

Increase revenue by coaching staff on effective prospecting and lead development strategies

Employee retention of 80% over 16 years

Sales and Marketing Manager -- New England Cryogenic Center 2000 – 2002

Increased sales efficiency and company exposure

Lead contact for national and international affiliates – increasing sales 15%

Representative for promotional booth at Expos and National conferences

Create Standard Operating Procedures - increasing company efficiency

Reduce operating costs through improved business, vendor and marketing contracts by 10%

Create standardized documents – improving interaction between company and clients

Design and maintain Access database from ground up to track clients and compile sales metrics

Develop marketing campaigns; print, radio and internet with a $1 million budget – ROI of 30%

Measure analytics for board presentations tracking ROI, KPI and external company performance

Towson University – Bachelor of Science – Business Administration – GPA 3.6 Honors list

Computer Skills – Proficient in Word, Excel, Power Point and Access

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