Sr Analyst and Certified Scrum Master

LOU GONZALEZ

*** ******** *** *********, ** ***** Phone: 585-***-**** ***.********@*********.*** Certifications

Certified ScrumMaster

(CSM)

Interpersonal

Skills

Works well in a

team

environment.

Capable of

maintaining

patience and

respect with

customers and

peers.

Excellent

interpersonal,

written and verbal

skills.

Capable of

communicating

effectively with

diverse

individuals.

Education

SUNY Brockport

B.S. in

Communications

Technologies

UR Coursework

University

Leadership

Project

Management and

Prioritization

Marketing

Management

(Simon)

Corporate

Financial

Accounting

(Simon)

INFORMATION technology SPECIALIST

Nineteen years of technical experience creating and deploying business solutions that utilize a broad range of information technology tools and skills. Career Highlights and Managed Projects

Project Management: Was an active team member of a 4 year transition project that allowed the department to move from an antiquated legacy system to a modern SQL Server based tele-management system. Provided process support as well as the coordination of end user training for new system users and staff.

Software: Coordinating with multiple departments and groups over the course of 2 years, I planned and designed and built a fully functional desktop solution that fully automated a daunting manual audit process. This solution was developed to measure Quality Assurance of our training program. Automated reports are generated and presented to management in order to make informed decisions regarding department and employee level accuracy.

Hardware: Coordinated and developed a PC replacement plan to replace 150+ work stations in support of Educations Service’s training initiatives to ensure a seamless classroom training experience.

Fortune 500 Partnerships: Managed various multi-million dollar service agreements with high level external vendors (Frontier, Time Warner, WindStream). Was also involved in the review of various RFP’s, contract negotiations and rate structure development.

Technologies: Good understanding of the web, software development, database technologies and networking concepts.

OS/Software: Windows and supporting technologies such as SharePoint and MS Office Suite, Visual Basic for Applications, basic SQL. University Experience

University of Rochester,

URMC, Education

Services

Sr. Programmer Analyst. (2008 – present)

Overall technical liaison for Enterprise Training/ISD trainers and content managers. Works closely with the departmental Director to provide complex reporting tools and Quality Assurance data. Supports software

(Access/SQL database, web pages, scripts, SharePoint, etc.) to ensure a robust technical environment that meets the training and security requirements of URMC staff and enterprise wide initiatives.

University of Rochester,

Information

Technology Services

Sr. Communications Engineer (2004 – 2008)

Technical/process resource for ITS. Heavy emphasis on creating database tools, vendor relationships,

operational analysis, auditing and capital planning. University of Rochester,

Information

Technology Services

Communications Analyst (1998-2005)

Supported staff, advised on process issues and created database solutions which streamlined various

operational challenges and tasks.

https://www.linkedin.com/in/lougonz/

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