LaNietria Williams

**** * ***** ***** **

Austin, Texas 78723

Phone 512-***-****

Objective:

To seek out an opportunity for professional growth in a people-oriented entity that

encourages individual commitment and contribution and utilizes my proficient customer

service skills, and as a result the productivity of the company.

Qualifications:

o High in customer service skills

o 10 Key by touch(15, 000)

o Type 60 wpm

o MS Word, Power Point, Excel

o Office Machines

Experience:

11/03-Present THSTEPS, SSU, and SPU

Maximus (Customer Care Representative) 4000 S I-H 35

Austin, Texas 78741

o Assist clients with medical questions

o Assist clients with scheduling medical & dental appts

o Foster Care, Pregnant Teen, Missed Appts call list

o Case Management Education, Enrollments, Escalations

o Receive 1087(Checkup Verifications)

o Temporary Tech III

o Performed other duties as directed by management

o Inbound/Outbound calls for Managed Care Program and Special

Populations Unit(MMP)

o Use constructive feedback to analyze future situations and

scenarios

o Provide resolutions for issues when possible or refer clients to

appropriate agencies for additional services while following

policy and procedures

11/04-11/11/05

CHIP Health Insurance (Program Tech) 4000 S I-H 35

Austin, Texas 78741

o Entered Data into system

o Determined Medicaid/CHIP eligibility

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