Customer Service Care
Resume:
LaNietria Williams
Austin, Texas 78723
Phone 512-***-****
Objective:
To seek out an opportunity for professional growth in a people-oriented entity that
encourages individual commitment and contribution and utilizes my proficient customer
service skills, and as a result the productivity of the company.
Qualifications:
o High in customer service skills
o 10 Key by touch(15, 000)
o Type 60 wpm
o MS Word, Power Point, Excel
o Office Machines
Experience:
11/03-Present THSTEPS, SSU, and SPU
Maximus (Customer Care Representative) 4000 S I-H 35
Austin, Texas 78741
o Assist clients with medical questions
o Assist clients with scheduling medical & dental appts
o Foster Care, Pregnant Teen, Missed Appts call list
o Case Management Education, Enrollments, Escalations
o Receive 1087(Checkup Verifications)
o Temporary Tech III
o Performed other duties as directed by management
o Inbound/Outbound calls for Managed Care Program and Special
Populations Unit(MMP)
o Use constructive feedback to analyze future situations and
scenarios
o Provide resolutions for issues when possible or refer clients to
appropriate agencies for additional services while following
policy and procedures
11/04-11/11/05
CHIP Health Insurance (Program Tech) 4000 S I-H 35
Austin, Texas 78741
o Entered Data into system
o Determined Medicaid/CHIP eligibility
Contact this candidate