Customer Service Medical Billing

LaShanda Campbell

**** ****** ** * *** *** Mobile, AL 36608

**********@*****.*** 251-***-****

Objectives

Obtain rewarding customer service position with a company that provides growth and career

advancement opportunities.

Professional Skills

Excellent people skills with the desire to assist in problem solving

• Superb communication skills as well as ability to work within a team

• Strong attention to detail as well as proficiency with handling office equipment

• Proficient with filing, charting, documenting, and organizing, as well as other office requirements such as

records and database management

• Efficient in medical billing and coding (ICD-9, CPT, and HCPC)

• Medical terminology knowledge

• Charting and documentation of patient care

• Microsoft office. Excel, PowerPoint, SAP

Professional Work Experience

Sitel Corp- Customer Service Rep

April 2015- Present

Answering all telephone calls in accordance with policy

•Provide excellent customer service

•Liaising with various company departments such as Distribution

•Emphasizing and satisfying customer needs and store experiences

Hertz Corporation- Customer Service Rep

April 2013- February 2015

•Answering all telephone calls in accordance with policy

•Provide excellent customer service

•Liaising with various company departments such as Distribution and Delivery and Collection

•Emphasizing on selling and revenue maximizing on core products such as Collision Damage Waiver, Neverlost GPS, Satellite radio

Sirus, upsell etc

Food World – Cashier

August 2010- April 2013

• Provides excellent customer service

• Cashier and money management

• Inventory control and maintenance

• Training new hires

C&C Tax/ Bookkeeping Service – Receptionist

Dec 2008- May 2010

Answering multi-line phone system

• Office machine operations

LaShanda Campbell

3920 Berwyn Dr S Apt 166 Mobile, AL 36608

**********@*****.*** 251-***-****

• Obtain and copy customer financial information

• File maintenance

• Contact customers with questions or scheduling

• Ran errands

• Blooming Flowers & Gifts – Assistant Manager

Oct 2005- June 2008

Communicated with wholesalers' and distributors

• Maintained and updated customer accounts

• Sanitation procedures according to OSHA standards

• Multi-line phone operation to wire in/out orders

• Submitted payroll and scheduling

• Advertised weekly/monthly sales

Education

Virginia College Mobile, AL

Medical Billing & Coding Diploma Program

January 2011

Externship Experience

Mobile County Health Department

Medical Billing& Coding Extern

References

Available upon request

2

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