Customer Service Driver

CYNTHIA WILLIAMS LARUE

***** ****** ****** **** *******, Texas 77067 Cell: 713-***-**** *********@*****.***

Career Summary Goal-oriented and professional Driver with committed customer service and problem solving experience. Affirmed reputation and extreme motivated for ever-changing work environments.

Essential Credentials

Excellent and devoted driving record

Valid commercial driver’s license

Transport goods and products in a timely manner

CPR and First Aid Safety Certified

Able to easily maneuver geographically through Houston and the surrounding areas

History Experience

Aldine Independent School District 2014- to present

Effectively provide transportation for more than 300 of the “most precious cargo” in my tenure as a bus driver, followed a predetermined route in a timely manner while ensuring each students board and exits the bus in an orderly style

Expertise in driving children to and from school in a safe and clean environment with an excellent driving record, managed an orderly disciplined bus environment

Maintain daily bus tries, lights and oil before departure

Reported any disruptions to the central dispatcher

Energy Alloys Oil Co, Houston Texas 2012-2013

Expediting Clerk

Successfully arranged delivery for warehouse workers, distributing of parts, material orders, and material flow to meet production schedules; verified labor materials, cost, and calculations.

Compiled packaging process related to production sequences while verifying accuracy and completion.

Calculated figures such as required amounts of labor, materials, manufacturing cost and wages using pricing schedules.

Compiled information such as production rates and progress, materials inventories.

Heavily communicated with suppliers to verify and confirm shipment details.

Examined documents, materials and products and monitored work process, in order to assess completeness, accuracy, and conformance to standards and specifications

JP Morgan Chase, Houston Texas 2005-2011

Senior Operation Specialist/Account Closing (Promotion Position)

Successful launched and executed the verification process for closing varies accounts; certificate of deposits, checking, savings, IRA Roth’s, actuating several fundamental banking systems by verifying step-by-step policy and procedure, while trouble shooting all denial process with 96% of accuracy, declining due to incorrect process, or approval status by mailing funds to customers in an appropriate processing time

Accomplished a strong work ethic for high volume advancement of tax preparation and 1099 forms while communicating with management and co-laborers also batching 100 to 500 documents daily and sorting mail, folding letter machine.

JP Morgan Chase, Houston Texas

Support Specialist II/Online Bill Pay Department Customer Service 2000-2005

Accomplished and achieved opening checking, savings, and certificates of deposits, reinvesting certificate of deposits, linking checking and savings, providing special functions; overdraft protection, and other indirect customer service functions; via online email, written request, or via phone request

Handled daily in-bound calling; trouble shooting customer complaints, processing requests for closure or communicating other banking functions and abilities with multiple phone lines

Handled out-bound calling; confirming customer’s request and follow-up status

Analyzed, implemented, and documented over-the-counter transactions request (OCST), preauthorization transfers, deferments, payoff statements, corresponding letters, and loan payments while collecting and posting correct payment transactions, and maintaining meticulous record keeping

Monitored customer banking activities to prevent fraud while protecting the customer and the banking institution to ensure policy successful implementation

Bank One, Houston Texas

Support Specialist I 1998-2000

Trained and conducted cross-training for new employees on Support Specialist functions, policy and procedure, banking data base practices, encouraging feedback, motivation, and clarity.

Sterling and unique reliability for special projects in assisting with other internal departments, external departments, and other co-labors; coordinating production reports, filing, collections and just lending a helping hand.

Mastered and strong knowledge of banking policies and procedures, banking codes, and local/ national FDIC banking regulations.

Complied and performed account maintenance while resolving system errors, with 98% productivity daily.

Education DSU Business Institute, Houston Texas 1994

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