Customer Service Sales Representative

QUAUNDRA J O HNSON

Dallas, TX ***** P: 214-***-**** E: Q **************@*****.***

PROFESSIONAL SUMMARY:

Organized, detailed, and goal driven professional seeks a permanent full time role within an organization where I can serve as a self-starter driven by meeting company expectations individually or a part of a team by utilizing my strong problem solving skills, effective communication, and the ability to handle multiple projects simultaneously. SKILLS:

ACCOUNTING: CUSTOMER SERVICE / ADMIN: INFORMATION TECHNOLOGY: GAAP Knowledge Store Management Experience Proficient in MS Excel / Word Collections Sales Representative Research & Data Analysis Skills Accounts Payables / Receivables Inventory Management Analytics Month End Accounting Procedures Cash Handling Help Desk Support Journal Entries Multi-Line Phone System User Training PROFESSIONAL EXPERIENCE:

CONTRACT ACCOUNTS PAYABLE SPECIALIST, Tenet Healthcare, McKinney TX 03/2017 – 08/2017

Review 50-100 health related invoices daily for appropriate documentation and approval prior to payment

Sort and distribute incoming mail; Respond to all vendor inquiries

Process purchase orders, match invoices to checks, obtain all signatures for checks and distribute checks accordingly

Prioritize invoices according to cash discount potential and payment terms

Reconcile vendor statements, research and correct discrepancies; Assist with other projects as needed

Assist in month end closing; process journal entries and various reconciliation reports

Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices IT ANALYST, F ujitsu, McKinney TX 03/2014 – 08/2017

Tier I Soft reboots on operating systems POS, Microsoft XP, Mac Books and updating monthly reports

Tier I troubleshoot with Brother Printers, scanners, GB scanners and label printers

Leading Comm. cell meetings & Quality customer service, researching/Resolving IT computer problems

Train users and promote security awareness to ensure system security and to improve server and network efficiency

Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated

Confer with users to discuss issues such as computer data access needs, security violations and programming changes SALES ASSOCIATE – Dallas ( 07/13 – 09/13), R adio S hack, Dallas TX 08/2009 – 09/2013

Greet customers with energy and enthusiasm regarding technology; multi-task serving multiple customers

Provide product knowledge; maintain a clean and safe working environment

Prepare end of shift bank deposits

STORE MANAGER – Memphis TN ( 08/09 – 07/13)

Interview job candidates, made staffing decisions; Schedule and led weekly store meeting for all employees

Balance cash tills after shift; prepare bank deposits; assign employees to specific duties to best meet the needs of the store

Provide training and direction to staff on appropriately handling difficult and complicated customers, sales

Align store sales quotas with expectations set by upper management; Create a fun & cohesive work environment with various team building activities

Manage shipping and receiving process of products; Reported to district manager regarding all store and staff issues EYE CENTRIC, Memphis TX 01/2007 – 05/2009

SECRETARY

Answer phone calls and redirect them when necessary; confidentially maintain patient filing system

Manage the daily/weekly/monthly agenda and arrange new meetings and appointments

Prepare and disseminate correspondence, memos and forms; perform inventory control of office supplies; place

File and update contact information of employees, customers, suppliers and external partners

Data entry of patient account information; collaborate with insurance companies regarding patient claims

Take cash payments, take accurate account, balance, and deposit funds EDUCATION:

High School Diploma, West Memphis Sr. High, West Memphis AR

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