Assistant Manager
Resume:
GRACE DELGADO
Humble, TX
********@*****.***
PROFILE SUMMARY
Highly qualified, tenacious, and well-accomplished professional with 12+ years’ experience armed with broad-based background and skills as a technical support representative, front desk manager, special project coordinator through good use of communication analysis, strategic planning, customer service and business development.
HIGHLIGHTS
Business Development
Project Management
Performance and Negotiation
Travel Arrangement
Deadline Oriented
Organizational Structuring
Coordination
Schedule Management
Good Time Management
Self-Starter
Team Development
Planning/Analysis
PROFESSIONAL EXPERIENCE
Freelance Event Coordinator / Virtual Assistant Golden Soil Products and Moonlit Global January 2017 – Present
Negotiated and booked venues, transportation, hotel rooms, speakers, entertainment, etc.
Managed scheduling for booth in the Black Experience & Expo in Atlanta; including but not limited to event staffing, building operations, event set-up and break-down.
Worked with graphic artist and web designer to ensure website is visually correct and running smoothly
Track and report costs, sales, inventory and other various event statistics for each event
Collaborated with vendors, PR, printers, shipping companies, etc.
Coordinated space planning for expos and offices
New employee process integration - onboarding and offboarding
Operations Planning and Procurement Assistant Houston Chronicle December 2017 – March 2018 (Temporary work)
In charge of tracking and ordering newsprint for the Houston Chronicle, New York Times, and USA today.
Review and approve employee’s time cards into the HIP system.
Valassis cost reconciliation.
Control Inventory and order supplies
Analyzed cash flow and prepared quarterly budget reports for Capital expenses (CAPEX).
Provided printing costs analysis for outside and internal job costing.
Maintained a deadline performance report for trucking deliveries.
Helped analyze energy costs for multiple locations.
Prepared Excel financial tracking reports
Coordinated travel and hotel for staff
Assistant to the President of Facilities and President of Productions.
Technical Support Representative LearningExpress LLC/EBSCO Industries Inc. August 2012 - April 2017 (Remote work)
Proactively develop and fortify relationship with clients and potential clients by screening phone (multi-line) and email inquiries and delivering excellent product knowledge and care.
Liaise dynamically with clients to open and develop account relations, supporting administrative procedures as necessary for clients all over the world.
Used SalesForce to help the Sales team with new leads, opportunity creation and updating territories.
Orchestrate a complex, comprehensive IT-based performance testing of products and operational processes.
Utilize communication strategies to administer product training via webinars.
Systematically oversee iApps administration, including account set-up, maintenance, product creation, site affiliation, and authentication procedures using SalesForce.
Conducted trainings and Webinar meetings for customers and clients who requested extra assistance.
Executive Assistant / Front Desk Manager Fuel Digital October 2006 - January 2008
Monitored operational procedures, maintaining inventory, purchase orders, and otherwise, in accordance with seasonal trends and sales performance.
Collected information relating to bills, invoices, and account states in accordance with company policy, to be delivered to clients.
Coordinated the computation and reporting of regular expense reports.
Handled multi-line phone switchboard.
Coordinated travel, domestic and international, corporate meetings, and managed heavy calendar.
Special Project Coordinator Competitrack Inc. June 2002 - June 2006
Supervised the handling of daily reports for newspaper ads according to time-sensitive deadlines.
Oversaw the analysis of advertisements in major newspapers and magazines.
Archived newspaper advertisements utilizing Adobe Creative Suite packages
Hiring Manager of remote employees on my team
EDUCATION
Bachelor of Science Science of Business University of Phoenix 2013
Continuing Ed. Cert. Business Management City University of New York, Baruch College 2008
Associate of Applied Sci. Liberal Arts Kingsborough Community College 2004
Relevant Course work: Completed the Successful Event Planning and Management course on Udemy.
Relevant Course work: Completed the Executive & Administrative Assistant Training Course on Udemy.
TECHNICAL SKILLS
Help Desk Management
Performance Evaluation
Microsoft Office
iApps
Salesforce
NetSuite CRM
MAC Suite
Oracle Finance
Hearst Invoice Processing
LANGUAGE PROFICIENCY
Fluent in English and Spanish
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