GRACE DELGADO

Humble, TX

718-***-****

ac5hr6@r.postjobfree.com

PROFILE SUMMARY

Highly qualified, tenacious, and well-accomplished professional with 12+ years’ experience armed with broad-based background and skills as a technical support representative, front desk manager, special project coordinator through good use of communication analysis, strategic planning, customer service and business development.

HIGHLIGHTS

Business Development

Project Management

Performance and Negotiation

Travel Arrangement

Deadline Oriented

Organizational Structuring

Coordination

Schedule Management

Good Time Management

Self-Starter

Team Development

Planning/Analysis

PROFESSIONAL EXPERIENCE

Freelance Event Coordinator / Virtual Assistant Golden Soil Products and Moonlit Global January 2017 – Present

Negotiated and booked venues, transportation, hotel rooms, speakers, entertainment, etc.

Managed scheduling for booth in the Black Experience & Expo in Atlanta; including but not limited to event staffing, building operations, event set-up and break-down.

Worked with graphic artist and web designer to ensure website is visually correct and running smoothly

Track and report costs, sales, inventory and other various event statistics for each event

Collaborated with vendors, PR, printers, shipping companies, etc.

Coordinated space planning for expos and offices

New employee process integration - onboarding and offboarding

Operations Planning and Procurement Assistant Houston Chronicle December 2017 – March 2018 (Temporary work)

In charge of tracking and ordering newsprint for the Houston Chronicle, New York Times, and USA today.

Review and approve employee’s time cards into the HIP system.

Valassis cost reconciliation.

Control Inventory and order supplies

Analyzed cash flow and prepared quarterly budget reports for Capital expenses (CAPEX).

Provided printing costs analysis for outside and internal job costing.

Maintained a deadline performance report for trucking deliveries.

Helped analyze energy costs for multiple locations.

Prepared Excel financial tracking reports

Coordinated travel and hotel for staff

Assistant to the President of Facilities and President of Productions.

Technical Support Representative LearningExpress LLC/EBSCO Industries Inc. August 2012 - April 2017 (Remote work)

Proactively develop and fortify relationship with clients and potential clients by screening phone (multi-line) and email inquiries and delivering excellent product knowledge and care.

Liaise dynamically with clients to open and develop account relations, supporting administrative procedures as necessary for clients all over the world.

Used SalesForce to help the Sales team with new leads, opportunity creation and updating territories.

Orchestrate a complex, comprehensive IT-based performance testing of products and operational processes.

Utilize communication strategies to administer product training via webinars.

Systematically oversee iApps administration, including account set-up, maintenance, product creation, site affiliation, and authentication procedures using SalesForce.

Conducted trainings and Webinar meetings for customers and clients who requested extra assistance.

Executive Assistant / Front Desk Manager Fuel Digital October 2006 - January 2008

Monitored operational procedures, maintaining inventory, purchase orders, and otherwise, in accordance with seasonal trends and sales performance.

Collected information relating to bills, invoices, and account states in accordance with company policy, to be delivered to clients.

Coordinated the computation and reporting of regular expense reports.

Handled multi-line phone switchboard.

Coordinated travel, domestic and international, corporate meetings, and managed heavy calendar.

Special Project Coordinator Competitrack Inc. June 2002 - June 2006

Supervised the handling of daily reports for newspaper ads according to time-sensitive deadlines.

Oversaw the analysis of advertisements in major newspapers and magazines.

Archived newspaper advertisements utilizing Adobe Creative Suite packages

Hiring Manager of remote employees on my team

EDUCATION

Bachelor of Science Science of Business University of Phoenix 2013

Continuing Ed. Cert. Business Management City University of New York, Baruch College 2008

Associate of Applied Sci. Liberal Arts Kingsborough Community College 2004

Relevant Course work: Completed the Successful Event Planning and Management course on Udemy.

Relevant Course work: Completed the Executive & Administrative Assistant Training Course on Udemy.

TECHNICAL SKILLS

Help Desk Management

Performance Evaluation

Microsoft Office

iApps

Salesforce

NetSuite CRM

MAC Suite

Oracle Finance

Hearst Invoice Processing

LANGUAGE PROFICIENCY

Fluent in English and Spanish

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