Sales Customer Care

# ***/*, ******** *

Chandigarh.

Email Id: - ************@**********.***

Contact nos. 017*-*******, 981-***-**** SILKY CHOPRA

Career Objective: To strive hard to achieve the organizational goals with a best vision of morale & to exploit the best of my knowledge, that will help the organization rise.

Professional Experience:

Worked with Gionee Zonal office as backend sales coordinator from May2016 to till Feb,2018 Handling (MIS) stock, general administration, sales and billing of northern region.

Worked with Reliance Communications w.e.f 1st September,2015 to April2016. Sales and Customer service.

From March 2005 to Nov2014

Worked with Quadrant Televentures ltd.(Connect,HFCL)

Wifi

Job Profile: Customer Care team leader wing of Quadrant Televenture.

Job Responsibilities:

Handling customer queries regarding billing, services and providing complete solutions to their problems and handling the job of auditing relating to these issues.

Also involved in various projects relating to feedback from customers. Awarded as best candidate for having sound product knowledge.

Also qualified for contests & awarded following appreciation certificates for good performance in customer care.

A) Letter of Appreciation on account of outstanding contribution in CRM

activities given in Dec.20, 2007.

B) Certificate of Appreciation on being Rising Star.November2009.

C) Awarded Champion trophy ‘’CHAK DE DSL” in May2011.

D) Certificate of Appreciation on account of outstanding contribution in Wi-Fi sales in Nov.2011.

E) Also awarded online assessment of excellence from Chandigarh Zone for displaying superlative performance in the Product Know Assessment . January, February, April, June, October and November 2012.

F) The Latest award, lunch for two persons at “JW Marriot”, was given for qualifying the highest targets of Revenue under “CHAK DE DSL” in the Month of December 2012.

Participated in Trade Fair organized by company for promotion of Wireless Broadband Connections.

Keeping contact with the Corporate Sale Department by responding to their mails& even handling the sales related complaints.

Worked For Modern Automobiles (Jan 2004 to Feb2005)

Job Responsibilities:

Handling showroom Sales & financing of cars in Modern Automobiles

Educational Qualification:

M.B.A Marketing (2001-2003) : Giyan Jyoti Institute of Management & Technology

Punjab Technical University, Julandhar)

B.COM (1999-2001) : Punjab University Chandigarh

Schooling upto XIIth (C.B.S.E): Sacred Heart Convent School Chandigarh

Computer Proficiency : MS-Office, Advance Excel, Internet Application

Personal Details:

Father’s Name: Mr. Deepak Chopra

Date of Birth: 25th November 1977

Languages known: Hindi, English & Punjabi

Nationality: Indian

Contact this candidate