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Customer Service Microsoft Office

Al Ahmadi Governorate, Kuwait
May 17, 2018

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Febie Jane A. Cafino

Block * Street ** Farwaniya

Professional Summary

Highly accomplished and professional Head Server with excellent customer service record in dining establishments. Superior multitasker who thrives in a fast-paced work environment. Adept at addressing tense and unpleasant situations in a smooth and efficient manner. Well- spoken,strong telephone skills. Particularly adept at managing conflict. Skills

Substantial experience in supervising work of all waiters and maintain quality of working in restaurant

Profound knowledge of various Microsoft Office programs.

Ability to maintain optimal standard of service at all times.

Customer Service Experience

Phone Etiquette

Communication Skills

Conflict Resolution

Work Experiences

Captain Waiter – Awtar Lebanese Restaurant (2014-Present) Assists guests with making menu choices in an informative and helpful manner. Delivered Exceptional service by greeting and serving customers in a timely, friendly manner.

Appropriately suggests additional items to customers to increase restaurants sales. Answers questions about the menu selections and recommendations when requested. Regularly checks the quests to ensure satisfaction.

Customer Service Representative (The Results Companies 2012-2013) Serves customers by providing product and service information; resolving product and service problems.

Back Office Agent (The Results Companies 2013-2014) Answers Emails and assist customers through phone calls and mails. Educational Background

Saint Paul University Dumaguete Philippines

Bachelor of Hotel and Restaurant Management (2008-2012) Reference

Available upon request.

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