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Manager Management

Port St. Lucie, Florida, United States
May 16, 2018

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Okolo Baptiste

**** ** ****** ******

Port St Lucie, FL 34986

Cell: 772-***-****

Software Implementation ERP Process Improvement Business Development


uman Capital Management member with over 10+ years of HRIS experience. Able to interpret company policies and procedure and develop them into tools managers and employees can access seamlessly through the intranet. Maintain quality control for over 10,000+ resources through audits of benefits and personnel changes. Review ERP systems, scope of projects, and supervised implementations.



HR Records Management

Analytical Report Writing

Payroll Analyst

Benefits Analyst


Strong Organization Skills

New Business Development

Talent Management

Staff Training/Leadership

Process Improvement


Strategic HR Initiatives


Relationship Building


Jackson Health Systems Miami, FL 2010 - Present

HRIS Senior Systems Analyst

Function as a business partner to senior management on HR & collective bargaining agreement (CBA) related issues.

Served as team lead on two ERP conversion projects and built custom processes to aide in automating business rules.

Design and/or execute strategic initiatives from HR and organization leadership committee.

Interpret new benefit plan document with Benefits Manager to ensure accurate setup.

Audit benefit plans for over 12,000+ resources to ensure plan eligibility by resource/employee and maintain compliance with benefit plan document.

Responsible for identifying new HR software products to fulfill organizational needs.

Responsible for mass updates to resource records such as Cost of Living Adjustments (COLA).

Setup of benefit plans and eligibility groups for payroll testing.

Developed internal processes and objectives to help drive business performance.

Acts as a Liaison for HR on functional and technical issues with respects to Finance and IT.

Run standard Ad-hoc reports and create custom reports using Microsoft Access, Crystal, Lawson Query, & LBI.

Review CTPs for version updates and patches.

Wrote specs to various process flows in order to meet JHS business requirements.

Project Lead in Manager Self-Service design and implementation.

Create User Guide for Manager Self Service

Hold training for Manager Self Service.

Seminole Tribe of Florida Hollywood, FL 2004 - 2009

HRIS Manager

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Managed staff of 3 for over 2,000+ resources at STF. Assigned projects and designated workloads by payroll groups.

Used HR metrics to gauge retention, turnover, and performance throughout the organization.

Responsible for reporting and analyzing of HR data to support operational and strategic decisions; enforced system compliance with all relevant Seminole Tribe of Florida & Bureau of Indian Affairs regulations.

Managed and coordinated projects to implement new applications or make changes to existing applications such as Lawson 9.0 application & environment upgrade and implementation.

Knowledge of budgeting cost estimating, fiscal management principles & procedures.

Attended meetings with Department Directors and Managers to facilitate remapping of organization’s business levels, departments, positions and budgeting units for each fiscal year.

Upgrades system to new product releases and processes improvement initiatives.

Develops user documentation and provides training for users of system as necessary.

Setup and test new Benefit Plans per Plan Documents and help implement new Payroll codes and deductions in accordance with organization policies and procedures.

Collaborated with HR, Payroll, IT staff & external vendors on all projects and production support activities, including problem solving and troubleshooting system and data related issues; developing functional requirement specification and test scripts; testing and implementing system changes and enhancements

Reviewed and develop process flows for smooth delivery of information and data.

Maintained awareness of current trends in HRMS with a main focus on product and service development, delivery and support, and application of key technologies.

Examined trends in information systems training materials, techniques, and works with other HR professionals in order to bring forth the vision intended by the Seminole Tribe of Florida.

Participated in user group meetings and conferences such as HR Technology Conference, Lawson Conference, & SHRM.

Conducted new employee orientation program and other educational and training programs on changes in benefits, diversity, etc.

Utilizing outside resources in order to monitor issues and concerns in employment law, communicating potential changes to management

Analyze statistical data and reports to identify, determine, and recommended ways for improvement.

Maintain records and compile statistical reports concerning related data such as hires, transfers, performance appraisals, etc.

Debt Management Credit Counseling Corp. Boca Raton, FL 2003 – 2003

Credit Counseling Representative

Counseled Clients on managing debt in relations to their income.

Submitting Letter of Acceptance (LOP) to Creditors in order to set up the clients on the debt management plan.

Processing payoff for clients that have the funds necessary to complete DMCC's program.

Calling creditors for updated balances, last payment received, & APR rate.

Fairfield Resorts Inc. Margate, FL 2000 – 2002

Human Resource Coordinator

Responsible for communicating company policies, benefits, and culture to managerial staff and employees. Conduct monthly new hire orientations meetings, open enrollment, and recruitment & training courses in respects to projected needs.

Administered and communicated benefit programs

Conducted annual open enrollment classes and advised employees on benefits-related issues, such as medical, dental, vision &, life insurance.

Determined employee eligibility for leave based on FLMA guidelines.

Meeting with employees to discuss topics ranging from behavior concerns, management style to possible career advancements.

Other responsibilities include processing payroll for approximately 650 employees and overseeing a staff of three (3) on their daily & weekly duties in processing payroll.

Generating Crystal Reports for labor management, P&L reporting, attrition reporting, Incentive bonuses, and budgeting and forecasting short-term needs of labor.

Review and approve final submittal of the Payroll Register reports at the end of every pay cycle.

Review monthly manual check request by site and department with staff members.

Analyzing new hire to termination turnover ratios to evaluate and improve on training methods.

Preparing quarterly and annual forecasting reports to project future sales by evaluating department's production based on TM-Agent(s) total sales and hours worked.

Providing feedback to agents and department supervisor(s) in regards to quality control, time & attendance concerns, and other related functions.

R.L. Schreiber Inc. Margate, FL 1997 – 2000

Account Receivable/Project Coordinator

Reviewing accounts with distributors and clients nationwide.

Notifying distributors as to which accounts are three (3) months overdue.

Setting up distributors with new accounts/clients, depending on location and volume.

Contacting accounts/clients when account(s) are negligent, issuing past due statements, debiting distributors account if sale to past due account continues, placing account in collections if all attempts and negotiations to receive payment fails.


Bachelor of Science in Management – Business Administration

Florida Metropolitan University, Fort Lauderdale, FL 2001


Certificate in Internal Investigations

George Washington University, Washington, DC 2007

In-Depth Leadership Course

Seminole Police Department, Hollywood, FL 2008

The finest in professional references to be provided once mutual interest is established.

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