Erika Juarez

**** ******** **** *****, ******* Texas 77070

Cell: 832-***-****

Email: ac5his@r.postjobfree.com

OFFICE MANAGER

Dedicated bi-lingual professional with a versatile administrative support skill set developed through experience as an office manager, project coordinator, project manager, sales manager and customer liaison.

Skills and Proficiencies

• Liaised with all project stakeholders • Fluent in English & Spanish

• Teambuilding & Supervision •Troubleshooting & Problem Solving

• Staff Development & Training • Report & Documentation Preparation

• Excellent Customer Service • Project Budgeting & Cost Analysis

• Strong organizational skills • Follow project from marketing to completion

• Strong multi-tasking skills • Account Management

• Planning / Scheduling • Project Management

• Advanced MS Office (Outlook, Excel, Word, PowerPoint, Access, Project, NetSuite)

Education

BBA, University of St. Thomas – 1993

Professional Experience

AD Systems, Inc.

Office Manager/Project Coordinator/Project Manager

Houston, TX 2005 – 2010

Manage all aspects of the business projects and accounts including costs, budgets, scheduling and staffing thru the project lifecycle

Develop marketing material for general and specific target markets

Directed, allocated, monitored resources

Liaised with partners, vendors, clients and external stakeholders

Provide guidance for team members and review overall progress

Controlled accounts payable and accounts receivable

Reconcile and close financial accounts in preparation for generation of monthly financial statements.

Adapt marketing/education message to regional, national, and international target customers

Planned and managed day to day operations of office

Provided full administrative and secretarial support

Increased referrals from existing referral base

Commended performance for support roles

Bayou City Home Healthcare

Account Manager/Community Educator

Houston, TX 12/2003 – 04/2004

Act as the customer’s liaison and central point of contact

Identify and manage client requests and expectations

Facilitate customer communication with the appropriate internal stakeholders

Identify issues or conflicts impacting customer relationship and/or revenue objectives

Develop and implement strategies to grow the organization’s business.

Pacesetters Personnel

Account Manager

Houston, Texas 05/2003 – 09/2003

Build and maintain strong customer relationships

Identified key market segments and assessed clients' staffing requirements

Managed sourcing and staffing employment opportunities for various positions

Kelley Services

Marketing Representative & Acting Branch Manager

Houston, Texas 1998 – 2000

Build and maintain strong customer relationships

Identified key market segments and assessed clients' staffing requirements

Managed sourcing and staffing employment opportunities for various positions

Recruiting.

Conduct pre-employment screening and on-boarding of prospective candidates to meet client staffing needs

Successfully match prospective candidates to positions based on skills qualifications, cultural fit, and overall employment experience

Forecasting and tracking key account metrics

Identifying and growing opportunities within territory

Awarded 3rd & 4th quarter greatest increase in sales, 1999, 1999 & 2000

Continuecare Health Services

Community Educator, Billing Supervisor

Houston, Texas 1989 - 1995

Responsible for planning educational programs, establishing new community initiatives and liaising with relevant community groups and organizations while managing a budget

Undertaking outreach work to encourage more people to participate

Daily management of accounts, including daily screening and correcting of claims for accuracy

Management, follow up and resolution of credit balances

Responsible for account receivable from private insurance, medicare, primary and secondary payors.

Reconcile month end in preparation for monthly accounting reports

Other Experience

Ben Taub, Board of Directors for Teen Health Clinic, 2005 – 2006

Trainer, Project Management Boot Camp (2-day seminar), El Colegio de Arquitectos de la Ciudad de Mexico, D. F. through CEDIA Latin America, 2008

Volunteer Work

Volunteer for Ben Taub Teen Health Clinic – Chairperson for Junior League of Houston

Volunteer for the Museum of Natural Science

Volunteer for the Women’s Crisis Center

References

Available on request

Contact this candidate