Danielle J Randolph

**** **** **** **** ***** Mountain, GA 30087 404-***-**** ac5hi9@r.postjobfree.com Objective

To obtain employment where I can utilize my proven business, interpersonal, empathy and customer service skills and positively contribute to the overall company growth and customer retention. Education

APRIL 2015 – PRESENT STRAYER UNIVERSITY

Major: International Business

APRIL 2009 – JUNE 2010 ATLANTA TECHNICAL COLLEGE

Atlanta, Georgia

Major: Medical Coding/Health Information Technology

• Hope Scholarship Recipient, Graduate with Honors

• 3.51 GPA

2007-2008 SAVANNAH STATE UNIVERSITY

Savannah, Georgia

Major: Mass Communications

Minor: Business

Skills & Abilities

COMMUNICATION

Assist American homeowners with the homeowner claim process

Correspond with corporate office regarding customer claims and submit daily transaction logs and billing reports

Advise clients of the policies that best suit their family’s lifestyle

Maintain excellent business rapport with clients contributing to customer retention LEADERSHIP

Facilitate training and on-boarding of new employees

Perform internal and external bank audits

Face challenges head on with a positive outlook

Experience

BENEFITS SPECIALIST LIBERTY NATIONAL LIFE JANUARY 2018- PRESENT

Spearhead presentations for clients to address any potential need for coverage

Educate clients on policies and guidelines

Assist beneficiaries/insured through claims process

Personal deliveries of policies and claim checks to clients

Network to build business relationships

Execute field underwriting

Page 2

Experience Con’t

LOSS DRAFT SPECIALIST ASSURANT SPECIALTY PROPERTY DECEMBER 2012- JANUARY 2018

Monitor client portfolios in excess of $1M

Risk management for clients JP Morgan Chase and Suntrust

Process and verify claim documents

Correspond and provide prompt updates with client

Endorse and deposit homeowner claim checks

Conduct training for clients and new associates and management

Participate in client audits

Log, process and confirm/key claim funds into account for monitoring

Order and verify property field inspections

Correspond with customer/insurance companies regarding claim process

Balance/reconcile claim checks and provide daily transmittal for client

Ensure business objectives and target goals are met

Detect knowledge gaps and seek opportunity to improve client experience HOSTESS/ASST. EVENT PLANNER SHOUT RESTAURANT AUGUST 2011 – JUNE 2014

Receive incoming inquiries for reservations and events

Manage daily floor plans

Provide top quality customer service and experience

Manage daily reservations in restaurant and roof-top lounge

Collaborate with management on proposals to generate additional revenue

Discuss sales contracts with clients and provide follow up

Process payments/sales contracts for large parties/pre-set menus

Perform site tours for potential clients

Communicate with staff/vendors/distributors to fulfill pre-set/catering menu orders Additional Assets

Advanced Microsoft Office Capabilities

12+ years of experience in customer service

3+ years of experience of event planning

Hospitality/Restaurant/Event Planning knowledge/experience

Experience with Life and Supplemental Health products

Strong background in Risk Management

Real Estate knowledge

Contact this candidate