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Administrative Assistant

Henderson, North Carolina, United States
May 16, 2018

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Carmen Serna Rodriguez

*** ****** ****

Henderson, NC 27536

cell 561-***-****


Seeking a position as the office assistant, receptionist and/or administrative assistant in a company that rewards loyalty, hard work, dependability and positive results in a team environment.

Outline of Qualifications:

• More than 35 years' experience in replying and expressing calls

• Strong public relation, communication and customer services skills

• Ability to organize several projects and meet goals.

• Bilingual Fluent Spanish


• MS Office: Word. PowerPoint. Excel. Publisher. Outlook

• Several database programs and software Filezilla. lbidpro

• Experienced in managing confidential data

• Proficient in Spanish

• Advanced proficiency in Prolog (Accounting Operational Software for Construction Companies)

• Proficient in Sage (Business Management Software

• Quickbooks

• Proficient in Service CEO Software (field service software)

Professional Experience

Catholic Charities - St. Francis Center - Diocese of Palm Beach County March 26, 2014 - Oct. 15, 2015

Community Outreach Specialist

West Palm Beach, Florida

• Coordinating initiatives designed to promote the organization and its services to the community.

• Administering organizational programs aimed at addressing the needs of the surrounding area.

• Solely responsible for the disbersment of Federal government grant funds in accordance with guidelines provided.

• Setting up appointments and interviews for candidates to determine whether qualified to recieve federal assistance with rental payments,utility bills or other services.

• Responible for the maintanance and stocking of food pantry for disbersment to individuals and/or departments within center.

• Contact community organizations and other establishnents to solicit donations for items to provide to the needy, i.e. shoes,

clothing, food, etc.

• Instruction of the English language to prepare individuals for immigration/citizenship exams, etc.

Precision Landscape Company April 15, 2013 - Dec. 20,2013

Receptionist/Office Assistant

West Palm Beach, Florida

• Receiving and screening telephone calls and visitors.

• Developed a good working relationship with clients both the HOA and individual residents in order to identify specific needs.

• Solely responsible for writing all purchase orders on Service CEO software as ordered via phone or fax.

• Assuring that all plant material was available for delivery on scheduled installation dates.

• Coordinated with company nursery or other vendors as necessary in order to insure client satisfaction.

• Completed operational requirements by scheduling and assigning employees following up on work completion or other results.

• Maintained office staff job results by counseling employees; planning. monitoring. and appraising job results.

• Responsible for translating into Spanish any and all correspondence and direction to non English speaking employees.

No Limit Glass, LLC May 10, 2012 - Jan, 07, 2013

Office Administrator

West Palm Beach. Florida

• Solely responsible for the development of methods necessary to improve the day to day business to support company operations.

• Maintained office services by organizing office operations and procedures; reviewing and entering timecards; controlling correspondence;

designing filing systems; reviewing and entering supply requisitions and purchase orders and developed methods for confirming delivery dates.

• Implemented office policies by enforcing standards and procedures; measuring results against standards; making necessary adjustments.

• Kept management informed by reviewing and analyzing special reports: summarizing information; identifying trends.

• Contributed to team effort by accomplishing related results as needed.

• Quickly became a trusted assistant to the company president. vice president. field crews and earned a reputation for maintaining a positive

attitude and producing high-quality work.

• Responsible for limited payroll issues and some financial oversight.

Mills Gilbane Building Company September 09, 2007 - April 20, 2012

Regional Office Secretary/Receptionist

Jupiter, Florida

• Receiving and screening telephone calls and visitors.

• Welcomed clients. employees and approved visitors to meet with senior executives, determine nature of visit and direct to designated meeting


• Responding to routine email correspondence (documents, correspondence, query etc.) and inquires on behalf of executive staff and other

support staff members.

• Opened, screened and sorted all mail and courier packages and distributed promptly.

• Updated Prolog (Accounting 8 Operational Software for Construction Companies)

• Uploaded and downloaded drawings and files into FTP Site on Filezilla 3.5 software

• Purchased office supplies and other materials required in office

• Received invoices and arranged documentation for the payment of invoices

• Checked time sheets for discrepancies of employees on federal governments projects

• Solely responsible for close out documentation upon completion of projects.

• Supported project executives at a general contracting company. meeting strict deadlines and managing client deliverables.

• Responsible for assurance of subcontractor compliance by requesting expired certificates of insurance and other pertinent information and

contacting the subcontractor to obtain missing information or documents resulting in subcontractor approval or disapproval.

• Improved communication efficiency as primary liaison between departments. clients

• Systematically increased office organization by developing more efficient filing/documenting system and subcontractor databases.

• Prepared meeting minutes. edited subcontractor proposals. project punchlist. transmittals and memorandums for organizational support.

Decision One Mortgage Company July 2004 - May 2007

Administrative Assistant

West Palm Beach. Florida

• Received customers, employees and approved visitors to meet with senior executives, determined nature of business and direct to designate

meeting areas.

• Provided primary secretarial and administrative support to branch president and operations manager often of confidential nature, including researching information and data, maintaining department records and filing system and developing and producing reports and presentations.

• Created letters, memos, reports, forms, schedules, etc. utilizing PC based software packages or other typing equipment, composing items from

general outlines or own initiative. Created and maintained accurate accounts payable ledger.

• Open, screen and sort all mail and courier packages. responding to routine correspondence and inquires on behalf of branch president. office manager and assistant manager. Received and carefully screened telephone calls and visitors.

• Arranged travel accommodations for president and all managers through established travel websites. Assisted in all aspects of event planning from large parties to small company luncheons.

• Solely responsible for assurance of broker compliance by verifying information on broker applications and contacting broker to obtain missing

information or documents resulting in broker approval or disapproval.

• Completed other related duties as assigned such as filing. photocopying. faxing. ordering office supplies. telephone coverage and preparing meeting materials.

Appleane Employment Services March 2002 - April 2004

Staffing Consultant/Office Coordinator

West Palm Beach. Florida

• Assist Account Executives in the development and rapport building of clients

• Campaign target accounts

• Maintain and develop client relationships through on-site visits

• Sorne new client development.

• Maintain minimum standards and increase sales for temporary billing and full time cash in (standards determined by manager).

• Interface with clients to identify needs. present programs and obtain job orders either through marketing calls. responses to requests or from client referrals.

• Maintain credit and collection standards in accordance with company policies

• Develop applicant base through recruiting. reactivating and referrals.

• Interview. evaluate and reference all candidates to determine their skill level and suitability for employment and/or placement.

• Maximize gross margin dollars and full time cash in by utilizing company business philosophy and sales techniques.

• Effectively manage all collections and aging of own accounts referring to manager when necessary.

• Recruit. screen evaluate and match qualified candidates to the clients' specific job order requirements to ensure client satisfaction and retention.

• Responsible for processing timecards of all temporary employees.

Appleane Employment Services November 2000 - March 2002

Office Caardinatar/Payrall Processar

West Palm Beach. Florida

• Support branch operations by processing applicants. assisting clients and implementing office procedures and systems.

• Contributing to the professionalism of the company by providing quality service.

• Greeting all visitors and determining the purpose of their visit.

• Receiving incoming telephone calls and routing promptly.

• Scheduling qualified applicants for registration with company, administering and grading nffice skill evaluations and recording scores.

• Entering applicant information into system and/or importing from in-house application system.

• Importing and scanning resumes into database and attaching to office automation 2002 file.

• Maintaining all records in accordance with company policies and procedures.

• Faxing, photocopying, filing and other general office duties as necessary.

• Be present at and prepare all necessary reports for daily morning meetings.

Okeeheelee Middle School August 1999 - August 2000

Exceptional Student Education Teacher

WBst Palm Beach, Florida

Sacred Heart/St. Marks School September 1996 - June 1998

Spanish/Art Teacher

West Palm Beach, Florida

Our Lady af the Lakes School August 1989 - May 1895

Physical Education TeacherI Athletic Director

Miami Lakes, Florida


St. Thomas University

Miami, FL

BA Elementary Education

Minor: English/Special Education

Professional References

Carolyn Rappaport - Office Assistant 561-***-****

Theresa Maia - Director of Human Services 561-***-****

Jay Hoffman - Senior Executive Officer (retired)561-***-****

Diana Kuka - Project Manager 561-***-****

Bonnie Meredith - Office Manager (retired) 561-***-****

Michele Amron-Aflac Insurance Agent 561-***-****

Theresa Puckerin-(personal) 703-***-****

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