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Technical Support Network Engineer

Moose Jaw, Saskatchewan, Canada
May 16, 2018

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Varun Butala

***-*** ******* ****, ***** Jaw, SK S6J0A4

Home: 306-***-**** • Cell: 306-***-****


Troubleshooting: Managing the complete range of activities by providing right of way from

conceptualization, maintenance and troubleshooting of Various Telecom equipment and Voice

+ Data services provided to customers.

Technical Support: Providing effective technical support to Technical members online and

ensuring the maintenance of high level to keep Network 99% up time.

Operations & Maintenance: Planning and effecting predictive & preventive maintenance

schedules of various Telecom equipment to enhance the equipment reliability and increasing

Network up time.

Installation & Commissioning: Managing Installation & Commissioning of various Voice

(POTS, PRI) & Data (BIA, DIA, L3VPN, Leased line) services.

Responsible for tracking and updating of CAF submission, CRM creation, order

processing NIB PVC, Number allocation, Installation, support, Modem replacement, as per

defined SLAs etc..

Responsible for review of all Installation and Support activities, and reporting performance Vs


Self-learning and Map training needs and attend training sessions as required., attend

knowledge sharing sessions for team members and get up to date with flow of work and

network knowledge and Coordinate training sessions for VISA, NIB, Network coordinators.


Mobile Communications :-MAP INFO Metro Ethernet (Cisco): O&M of DLC

7.0, TEMS Investigation 6.0, Path Loss 4.0 Systems/ Cisco Switches-Routers/ Huawei

in 2006-2008 Switches-Routers (Cisco 3550/3400

WI-MAX:-Installation & testing of Wi-MAX /3750/7609, Huawei CX200D/CX600).

backhaul through Cisco Metro Ethernet Fixed Access DLC (Utstar):-Installation,

network (7609 & 3400 switches). commissioning & maintenance of

Providing technical support to technical UTStarcom Digital Loop Carrier (DLC) with

members working in project. Multiple Service Access Network (MSAN).

Vendor identification and development for Installation & maintenance of L2 and

better operational results. L3VPN services, leased, PRI & Data circuits,

Budget management for Opex and Capex through DLC & Cisco MEN. Conducting

and timely PR/PO and payment to the regular preventive maintenance activities

vendors. for all DLC & MEN devices.


Senior Network Engineer, 09/2013 to 10/2017

Essjay Ericsson India Pvt Ltd Ahmedabad, GJ

I was working in Essjay Ericsson India Pvt. Ltd (Managed Services for Reliance Communication LTD

& Idea Cellular LTD, Ahmedabad).

Conduct field survey to check the feasibility of the services exploring various wireline &

wireless technologies based on network availability & reach ability.

Construction of network elements (RTT/RTP/GBT) and execution of fiber network for node


Deployment and commissioning of various telecom Equipment and Provisioning & delivery of

retail and enterprise services to the customers in defined SLA and Service assurance to the

retail as well as enterprise customer services.

Conduct regular audits of enterprise circuits and timely preventive maintenance of network

elements to minimize the fault rate.

Assigning the jobs and monitoring the progress on daily basis and Providing technical support

to technical members working in project.

Senior Technical Support Coordinator, 07/2012 to 09/2013

Sai Info-System (India) Ltd. Ahmedabad, GJ

Self learning and Map training needs and attend training sessions as required., attend

knowledge sharing sessions for team members and get up to date with flow of work and

network knowledge and Coordinate training sessions for VISA, NIB, Network coordinators.

Tracking and reporting down time and Mass outages (both planned and unplanned) and

control installation support call scheduling.

Network Manager, 10/2011 to 07/2012

Vinithya Infotech Ahmedabad, GJ

Here I am looking for VM Server, Dailer, Cisco Switches, Routers & Fire Wall. Daily

Monitoring entire Networks, Managing Cisco routers.

Dailer doing automatic calls and bypass a fake number so easy for our calling person for

talked a correct person.

Senior Officer Specialist, 01/2008 to 10/2011

Reliance Integrated Service Pvt Ltd Ahmedabad, GJ

Installation & commissioning of Telsima WiMAX equipment. Trouble shooting of IDU, ODU &

SS. Provisioning of L3vpn & BIA services from WI-MAX. Resolution of FT within MTTR.

Delivery and Assurance: -Repairing fault pertains to MEN & DLC network within MTTR (4

hrs for servicing affecting fault & 8 hrs for non-service affecting fault). Providing technical

support in delivering customer circuits (Direct Internet Access, L3VPN, L2VPN, Ethernet

Leased line, POTS & BIA customer).

Senior Wireless Engineer, 06/2006 to 01/2008

T-Excel Company Ahmedabad, GJ

Effective field surveyor – able in climbing mountains, towers, buildings in establishing

Line-Of-Sight for 7 GHz and 15 GHz, Fresnel zone clearance and co-ordination.

Design transmission topology for major Cities and Town based upon Cellular Plan.

Calculate loss/attenuation, fading and fade margins, terrain study, geography, Profile Study

(Top map Study), rainfall, quality, and availability.

Expertise in navigational tools such as Map Info, compass and GPS and RF Survey and

gathering data from field for Capacity-offload-coverage, Highway and New Town.


Associate of Science: Science Stream, 2001


Diploma: Electronics and Communications, 2006

Swami Sachchidanand Polytechnic College, Visnagar Visnagar, GJ, India



Hold Award of best team leader for duration Jan 16 to Jun 16 in Essjay Ericsson India Pvt



Reference Name:-1

Reference Name:-2

Hold certificate of “Best performance for the month of December 2009 in Reliance

Communication Ltd.”

Achieved exceptional rating 5/5 for best performance at year 2009-10 in Reliance

Communication Ltd.

Hyper terminal Cisco & Huawei Switches-Routers/ Maipu Routers/ IAD.

INETMAN for Remote Management of DLC network.

Clarity:-WO management of Customer Service Orders.

Putty:-Remote management of Data Networks (Switches and Routers).

FA Manager:-UBR network management.

Telsima NMS:-Wi-Max network management.

SAP for Material and SCR Management.

Mr. Rakesh Patel

Company Name:-Saskatchewan Health Authority

Position:-Network Analyst

(306) ***-****

Mr. Tejalsinh Jadeja

Company Name:-Primustel

Position:-Network Analyst

(416) ***-****

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