Assistant Administrative
Resume:
**********@*****.***
DEMONTEVERDE, DONNA
PROFESSIONAL SUMMARY
A results driven, self motivated, resourceful admin assistant and project administrator with an in depth understanding of all aspects of project coordination and implementation of project required processes. Accustomed to fast-paced environments where deadlines are a priority and handling multiple tasks is the norm, I enjoy challenges and strive to achieve company objectives.
Resourceful Client Customer Professional who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues quickly. Detail-oriented, multi-tasker that excels in high volume customer service environments.
I am dedicated and focused: able to prioritize and complete tasks in order to deliver desired outcomes meeting set deadlines. Able to organize events to desired outcomes and within budget. Able to use my own initiative to take on challenges. I am proactive meeting challenges head on. I pay careful attention to what is being requested of me to achieve the set objectives.
CORE SKILLS
• 5+ years’ experience as Admin Assistant/Project Administrator in a project execution and EPCM environment in Oil and Gas Industry
• A combination of 3+ year’s experience as Customer Services Professional and Receptionist
• Outstanding familiarity with business and management practices and principles
• Ability to multitask and manage priorities effectively
• Demonstrated analytic and problem-solving skills
• Ability to maintain confidentiality and understanding the importance of sensitive materials, and respectful of the information received, is extremely important.
• Strong interpersonal skills with a non-judgmental approach
• Dutiful respect for compliance of company's rules and regulations
• Diligent worker with strong dedication and adaptability to presented tasks
• Able to interact effectively with clients and staff at all levels
• Ability to handle work under pressure by being organized, prioritizing needs to be accomplishes and cross off daily to do list
• Ability to meet deadlines and outstanding attention to detail – willing to go extra mile
• Able to handle changing priorities in last-minute requests.
A Microsoft Office Certified Specialist. Extensive knowledge in computer Software in; MS WORD, MS Excel, MS Access, MS PowerPoint, Adobe CS3, CS5 Photoshop, Adobe CS4 Illustrator, MS Office Visio and MS Outlook.
KEY ACCOMPLISHMENTS IN THE PAST PROJECTS IN AMEC
• All Projects that I had been worked on was a great opportunity, like AMR and EIP-FTS SSOP Project that I’d been part of closed out all materials 100% successfully delivered to site and was completed on time with minimal direction exceeding expectations
• Received recognition certificates twice from Aurora Mine Relocation (AMR) Team for being a key contributor in meeting project critical milestone, responded to the urgent requests promptly and completed on time even it is made with a very little notice
• Complete formatted documents within 48 hours of receiving it, consistently producing 98% of the documents within the same day
• Successfully turnover and archived all the documents for both project (AMR and Syncrude Suite of Projects) within the specified time
• Worked with the SCM Teams in both Projects (AMR and Syncrude Suite of Projects) for PO Close Out and Archiving documents
• Ensure that all the documents are updated; meeting minutes are clear, concise and issued prior to close out
• Promptly respond to the team requests as well as the Manager
• Timely distribution of reports, creating ESI every day and updating procurement status report every week
• Throughout the AMR and SSOP Projects, I made sure that the client's needs were always met and strived for excellence within my group.
EXPERIENCES AND RESPONSIBILITIES
IN THE PAST JOBS With all the experiences that I had it is a great opportunity to expand my knowledge in different areas. It required me to transition from one project to another, in a short period of time. Through this experience I've gained a lot of diverse skills from moving around and able to handle more than one project simultaneously. I strive for excellence in each position I hold, ensuring that the client's needs were always met by ensuring reports that I worked are distributed in a timely manner.
Customer Service Professional
January 06, 2018 – May 04, 2018
H&R Block Canada (Seasonal Job)
• Greeting clients in a personalized, friendly, and inviting manner
• Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
• Responsible for an average 70 inbounds calls a day
• Made reasonable procedure exceptions to accommodate unusual customer requests
• Matching clients with the best-suited tax professional for their needs
• Address customer service inquiries in a timely and accurate manner
• Scheduling clients how they would like to be scheduled
• Handling client exits by ensuring all current and future needs are met
• Maintained office cleanliness and organization of resources with team members
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Other duties as assigned
Project Administrator/Admin Assistant
March 15, 2011 – October 06, 2016
AMEC OIL AND GAS CANADA
• Oversee and coordinate the day-to-day requirements of the projects by assisting my team with their needs
• I achieved this by providing efficient and professional administrative and clerical service to colleagues, managers and clients in order to meet the projects goals and deadlines
• Coordinated with the team meeting various requests and made sure that all reports distributed within 48 hours and coordinated site reports slide presentations for project management monthly meeting
• Arranged travel including hotel reservations, car rentals and other related functions
• A main contact for the new hired staffs off to site including booking airlines, hotel and certificates requirements prior to a start date to work
• Process IT requests for hires/changes/terminations
• Scheduler for the team vacations and prepared team expense reports
• Maintained and compiled all input reports on a monthly basis regarding the projects assigned to various departments; project management, project control, procurement, construction, safety, document control
• Coordinated PAA preparation for Suncor Projects; ADW and Fort Hills
• Checking approval signatures from the manager for AMR project site employees for overtime request prior to input the hours in Convero as well as their timesheet
• Handled staff’s moves and demobilizations as well as floor plan and maintained distribution and contact list
• Coordinated Document Control in AMR project in timely submission of project documents to the clients on time.
Expediting Coordinator
August 07, 2014 – August 06, 2015
(Expediting Coordinator same time Admin Assistant)
AMEC OIL AND GAS CANADA
• Created ESI (Expediting Status Internal Report) through Convero every day
• Updated Procurement Status Report for the procurement team every week
• Promptly respond to the manager and team requests such as meeting booking, distributions of field expediting reports within a day of receiving it
• Assist the technical document expeditor for vendor documents and drawings
• Responsible for the Pre award and Post award closeout as well as archiving documents in all projects.
Formatter Specialist
March 15, 2011 – October 06, 2016
(Formatter Specialist since Day 1 till the end of Contract same time Admin Assistant)
AMEC OIL AND GAS CANADA
• As I always ensure the quality control of assigned work, interact with the colleagues and the respective author of the documents in an efficient, courteous and professional manner
• The objectives is to format all different kinds of documents from Class 1, 2, 3 and class A such as; checklist, forms, diagrams, guidelines, instructions, manual, procedures, policy, user guides, workflow, data sheets, master list, specifications standard detail, training material, brochure and so on, thousands of documents with all departments saved, formatted and imported into a new system
• A target goal every end of the day is to produce 20 to 30 documents completely formatted, reviewed and approved
• Completed on time even a short time notice of deadline.
Receptionist Reliever
September 2015 – October 06, 2016
(Receptionist Reliever same time Admin Assistant)
OIL AND GAS CANADA
• Well-versed in managing guests book and issuing security passes
• Demonstrated ability to deal with phone and email inquiries
• Proven record of answering multiple phone lines and transferring calls
• Highly skilled in greeting visitors and directing them to the right person or section
• Able to deal with emergencies in a timely and effective manner
• Help monitor and refill break room drinks, snacks and office supplies including coffee and in charge for catering requests
• Maintain a clean general reception area and boardrooms
• Assist staffs and clients with meeting and event set up
• Work independently and collaboratively on assigned tasks
• Other duties and projects as needed.
Medical Receptionist/Medical Administrative Assistant
June 2010 – March 2011
Pacific Place Medical Centre
• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Provided telephone assistance to patients in placing and refilling medications
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Helps patients in distress by responding to emergencies
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.
EDUCATION
Bachelor of Science in Commerce
(Major in Accounting/Finance/ Banking)
Western Institute of Technology
Iloilo, Philippines
Related Courses and Topics of Study:
Bachelor of Science in Commerce Focused on developing skills in quantitative literacy, data analysis, information literacy, problem solving, communication and presentation. Courses include financial management, taxation accounting along with auditing and accounting information system, financial markets, investment decision making, manage and use capital by institutions and individuals.
Diploma in Administrative Information Management
Southern Alberta Institute of Technology
Calgary, Alberta
Courses Include:
Project Management: Studying project lifecycles and learning to utilize MS Project to plan events allocate resources; manage budgets and maintaining document control.
Office Administration: A hands on study of office functions such as front line reception, general administrative duties; revolve around managing and distributing information within an office. Undertake a range of functions to make sure the administration activities within an organization run smoothly.
Accounting: Studying the fundamentals of accounting and applying them to business operations using the Simply Accounting Software. It emphasizes the construction of financial accounting statements – the income statements, balance sheet and cash flow statement, and also covers liabilities, equities, revenue, and expense recognition issues and so on.
Professional Presentations: Learning to effectively deliver speeches and presentations intended to inform, influence, or entertain an audience. A techniques that really work to control feelings of fear and nervousness when speaking in front of people and give the confidence to deliver polished presentations anywhere, anytime.
Business Reports & Proposals: Learning to communicate in the business world both verbally, and through correspondence.
Integrated Business Applications: A simulation class in which apply my skills and knowledge to compete a series of deadline oriented tasks. A designed to learn all software applications that are necessary to live and work in a technological society. The applications covered include word processing, database, spreadsheet and presentations. And also computer hardware, terminology and concepts
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