Customer Service Sales Representative

Maria Penderleith

Bilingual (English and Spanish)

Email: ****************@*****.***

Cell phone: 305-***-****

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE

Alorica, Cutler Bay, FL (November 2017 to Present)

Customer Service/Sales Representative for a Call Center for Direct TV.

INSURANCE-CLAIMS ADJUSTER

Windhaven Insurance Company, Miami, FL; Temporary (August 2016-July 2017)

Paid PIP bills and worked in the Subrogation Department filing and answering Inter-Company Arbitrations.

Ascendant Commercial Claims Service, Miami, FL (July 2012-June 2016)

In-house Bodily Injury Claims Adjuster. I investigated, evaluated and settled General Liability, Garage Keepers, Commercial Auto and For Hire claims.

Allstate Insurance Company, Miami, FL (February 1989-July 2009)

Over twenty-five (25) years of experience as a claims adjuster and Litigation Specialist in the Property and Casualty Insurance Industry.

As a claims adjuster, I investigated, evaluated, negotiated and settled claims for personal automobile bodily injury liability, property damage liability, uninsured/underinsured motorist claims, as well as general liability, personal injury protection, commercial automobile and home owners insurance claims.

As a Litigation Specialist, I handled Bodily Injury, PIP, Bad Faith, Wrongful Death and Coverage Issues with Declaratory Action claims. I learned about litigation protocols, how to evaluate and negotiate settlements in litigation claims.

I participated in many mediations and trials as a company representative.

In addition, I spent many hours during the course of my employment at Allstate developing strategies with management and defense counsel, in preparation for mediation, trial and appeals when warranted.

Over the years I developed excellent negotiation skills and possess extensive experience in the handling of complex litigation cases.

MEDIATION-MEDIATOR

Circuit Civil Mediator, South Florida (March 2010-April 2012)

Circuit Civil Foreclosure Mediations. I was a member of the foreclosure panels at the Collins Center and Oasis in Miami-Dade County, the American Arbitration Association in Broward 2

County and the Palm Beach Bar in Palm Beach County. Those panels closed in 2012. I mediated a total of sixty (60) foreclosure cases.

County Mediator, Miami-Dade County, Florida (August 2009-August 2012)

Independent Contract Vendor assigned to the Mediation Unit of the Eleventh Judicial Circuit Court for Miami-Dade County. I mediated over fifteen hundred (1,500) cases.

EDUCATION

SUNY (State University of New York) at Potsdam, NY. Bachelor of Arts Degree, Spanish Major, English Minor, 1971.

Jacksonville University, Jacksonville, FL, 1971-1972. Post Graduate required courses for Florida Teaching Certification.

University of North Florida, Jacksonville, FL, 1978-1986. Eighteen (18) hours Post Graduate work in accounting courses.

PROFESSIONAL CERTIFICATIONS

Florida Supreme Court County, Circuit and Appellate Mediator.

PROFESSIONAL LICENSE

All Lines Florida Independent Adjuster’s License 5-20.

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