Customer Service Representative

SHIANNE FORRESTER

BIG WELL LANE

LUCEA P. O.

HANOVER

TEL: 876-***-****

AIM: To gain cultural experiences in order to better understand the diversity of people that

exists, to gain general knowledge of the working world and add value to your

organization.

COURSE OF STUDY

The Moneague College: B.Ed. in Secondary Education with a major in Business and a minor in

Accounting.

EDUCATION

The Moneague College (2014- 2018)

Ruseas High School Sixth Form- lower (2013)

Ruseas High School (2008-2013)

QUALIFICATION

CAPE

Subjects Grade

Communication Studies (Unit1) 4

Sociology (Unit1) 3

Management of Business (Unit1) 3

Accounting (Unit1) 3

CXC

Subjects Grade

Principles of Accounts 1

Integrated Science 1

Principles of Business 2

Information Technology 2

French 2

Social Studies 2

English A 2

Mathematics 3

Human and Social Biology 3

WORK EXPERIENCE

ACME Markets May-August 2017

Team Member (Work and Travel Program)

Cutting and packaging fruits and vegetables

Creating fruit baskets and trays upon customer request

Organizing and cleaning shelves in the Produce section

Inventory control

Heart Trust NTA- Kenilworth Campus August 2016

Registry Intern

Filing

Creation of Qual plans

Recording information on system

Customer service

Making calls

Creating packages

Assisting in printing and fixing technological problems

The National Housing Trust July 2016

Compliance Clerk and Customer Service Representative (Summer Programme)

Processing of Contributions Refund

Typing of Summands for Contributors with Arrears

Filing

Printing, photocopying and faxing documents

Recording of information on databases

General Customer Service

Jamaica Public Service August 2015

Customer Service Representative (Summer Programme)

Assisting Customer with queries and giving information

Police Co-op Credit Union July-August 2014

Clerical Assistant (Summer Programme)

Filing

Recording of information on system

Customer Service

The National Housing Trust July 2012

Compliance Clerk and Customer Service Representative (Summer Programme)

Processing of Contributions Refund

Typing of Summands for Contributors with Arrears

Filing

Printing, photocopying and faxing documents

Recording of information on databases

General Customer Service

Librarian August 2010

Hanover Parish Library, (National Youth Service Program)

Filing

Shelving books

Aiding in the Summer Program for children

Assisting in printing, cashing and fixing technological problems

REFFERENCES

Available upon request

Contact this candidate