References are available upon request

Antoinette Mosley

**** ********* **. *******, **. 39211 601-***-**** ac5hgc@r.postjobfree.com Objective

Obtain a responsible and challenging position within your company that allows for growth, and will allow me to utilize my acquired skills and build a strong business relationship with the company and clients. Experience

January 1986 – March 2002 Motel 6 Meridian, MS

Manager on Duty

Managed staff, prepared work schedules and assigned specific duties.

Executed daily operations of housekeeping staff, front office staff, bank runner,

Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.

Managed the movement of goods into and out of production facilities.

Trained and managed (4) employees and achieved significant improvements in their productivity.

Supervised (11) employees, scheduled work hours, resolved conflicts, determined salaries. March 2002 – January

2010 Microtel Inn & Suites Meridian, MS

Sales/ Manager on Duty

Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.

Executed daily operations of maintaining calls of potential guests.

Directed clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions. Oversaw regional and local sales managers and their staffs.

Represented company at trade association meetings to promote products.

Supervised (8) employees, scheduled work hours, resolved conflicts, determined salaries.

Structured and maintained a professional sales quota.

Monitored customer preferences to determine focus of sales efforts.

Prepared budgets and approved budget expenditures. January 2010 - 2013 Hilton Garden Inn Meridian, MS Front Desk Manager

Coordinated front-office activities to ensure a professional environment.

Conferred with other department heads to ensure coordination of hotel activities.

Trained and managed (6) employees and achieved significant improvements in their productivity.

Resolved problems arising from guests' complaints, reservation and unusual requests and inquiries.

Observed performance to ensure adherence to hotel policies and established operating procedures.

Answered inquiries pertaining to hotel policies and services.

Interviewed, hired, and trained new employees in daily operations of customer services.

Greeted important guests.

Supervised (6) employees, scheduled work hours, duties, resolved conflicts, determined salaries.

Composed and mailed correspondence to guests

TownePlace Suites

December 2013 – June 2017

General Manager

Coordinated hotels duties to ensure a professional environment

Trained and managed (26) employees and achieved significant improvements in their productivity

Resolved problems arising from guests’ complaints, reservation and unusual requests and inquiries

Maintain hotels budget each month.

Interviewed, hired, and trained new employees in daily operations of customer services

Supervised (26) employees scheduled work hours, kept each employees within 40 HRS no overtime.

References are available upon request

Resolved conflicts, determined salaries.

Education

May 1985 Meridian High School Meridian, MS

Diploma

Skills

Leadership

Customer service

Computer

Problem-solving

Typing

Time-management

Math

Communication

Listening

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