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Customer Service Administrative Assistant

Kissimmee, Florida, United States
May 16, 2018

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Margaret Collazo

*** ***** ****** ***. *

Kissimmee, FL 34741


While I have previously enjoyed face to face interaction with earlier positions of employment, I have since chosen to pursue the extensive challenge of a customer service capacity in the business sector. I am looking to utilize my past experiences, personal interactions, networking, and group leadership skills to obtain a growth-based position within an organization serving the business/private sector in providing consumer needs assistance. My goal is to assert myself as a valuable and integral component within a dynamic environment and exercise my strong work ethic, varied skill set, and detailed orientation mindset as part of an individual or team setting as needed to meet and exceed established goals, expectations, and service metrics.

Skills: 10-Key, MS Office Suite (Word, Outlook, Excel) various Windows/AS400

Database programs

Administrative Assistant / Dispatch & Scheduling Clerk 12/17 – 2/18 Orlando, FL

D & D Garage Doors

Generate and dispatch service/installation orders through email traffic and multiline sourcing inbound calls from customers, builders, and company service installers.

Create and manage Excel reports based on technician activities, warranty verifications, payment collections. Also served as liaison for extensive correspondence communications for proper quality control metrics.

Teleservices Representative / Customer Service Agent 4/15 – 11/15 Austin, TX

Harte-Hanks (Elanco Products Contract / Trifexis, Comfortis, and Cheristin)

Quality control of customer database maintenance and customer service assistance.

Heavy verbal/email contact acting as resolution agent liaison between customers and veterinary clinics to

verify account information for proper processing and subsequent issuance of rebate disbursements

Customer Service Clerk II / Resolutions Clerk / ASA Repair Dept. 5/10 – 1/14

Sears Holdings – National Installations Office Orlando, FL

Created and assisted with associate and customer calls related to repair appointments. Offline data entry

specialist coordinating repairs with service providers.

Re-create customers’ installation service orders from misplaced raw data. Conducted database research for lost merchandise. Collect and process additional non-POS charged fees, verify installation locations, processed service provider trip charges, customers’ warranty exchanges and replacements.

Take ownership and manage escalated matters in direct response to executive complaint inquiries to provide

issue resolutions through empowerment granted based upon my judgment and tenured procedural experience.

Customer Service Clerk II / Loan Intake Specialist 5/06–11/08

Banco Popular North America Orlando, FL

Handled inbound call inquiries regarding personal and commercial account information

Assisted with Online Banking Services Dept. with streamlining its daily functionality processes

Received and reviewed personal and business loan applications for accuracy pursuant to bank rules and

state guidelines and regulations. Answered general and complex inquires about loan details and

lending processes. Aided, educated, and advised applicants accordingly

Bartender 10/00–9/05

Orlando Airport Marriott Orlando, FL

Greeted guests and visitors in a friendly and cordial manner; provided variety of beverages upon request

Exercised knowledge and mixing skills in prepare a vast array of traditional and exotic cocktails to ordered taste

Responsible management of inventory and restock of supplies. Provided training support for new hires

Provided and maintained an ambiance of calm, comfort, and relaxation

Hostess / Server 5/98–9/00

Host Marriott Service Orlando, FL

Greeted all guests and visitors with welcome smile; seated parties at their tables accordingly

Assisted servers with set-up/break down on their assigned areas; followed up with guests to ensure a pleasant

dining experience. Served food and beverages to dining guests; utilized micro system for table transactions;

maintained clean and sanitary dining area conditions

Document Handling/Disposition Clerk 10/96-11-97

Iron Mountain Poughkeepsie, NY

Responsible for special handling disposition of individuals and business sensitive documentation

Formatted the collected documentation/graphics to appropriate media for appropriate storage and retrieval on demand as required


Dutchess Community College Poughkeepsie, NY

Major: Computer Science


Specialized training in Medicaid / Medicare

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