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Customer Care Executive

Location:
Lagos, LA, Nigeria
Posted:
May 16, 2018

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OBJECTIVE

To work in an environment, where I can fully utilize my knowledge and skills in achieving customers’ satisfaction and the overall success of the organization, without losing focus in the mission and vision of the organization.

SKILLS

Listening Skills

Problem Solving

Teamwork

Communication

Skills

Microsoft Office

Time

Management

HOBBIES

Writing, Reading, Travelling

EDOSOMWAN DOUGLAS

37, Adepegba Street, Abule Egba, Lagos State.

EXPERIENCE

Customer Care Executive • 9 Mobile • Feb ’13 – Till Date

Functions:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommending products and services to customers.

Generate sales leads

Achievements:

Maintained 100% record on call quality for 36 months

Current Monthly KPI score – 96%

Brand Ambassador• Social Lender, Lagos State • Dec ‘17– Till Date

Functions:

Responsible for creating awareness, attention and sales leads.

Planning and implementing awareness by developing programs to reach prospective clients.

Visiting and educating retailers, distributors, and vendors on the products’ particularities, distributing samples when necessary.

Participating in workshops and brainstorming sessions, contributing to promotional campaigns and strategies by working closely with the Marketing, Product Development, and Sales teams

Achievements:

Closed out educating and placing 150 customers on the social lender platform within 14days working days (Usual average was 30days).

EDUCATION

B.Eng. Electrical/Electronic Engineering • 2010 • University of Benin

Interned with Drug field Pharmaceuticals Ltd and Qualitec Aluminum Plc.

Diploma in Computer Engineering• 2005 • University of Benin

SSCE • 2000 • Dairy Farm Secondary School, Lagos State

Successfully completed the Senior School Certificate Examination (WAEC & NECO)

CERTIFICATION & NYSC

Deputy Editor, Editorial Community Development Service (CDS) of the National Youth Service Corps (NYSC), Osun State Chapter (State Recognition Award for Excellence).

Student Member, Nigerian Society of Engineers (NSE).



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