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Medical Customer Service

El Paso, Texas, United States
$20.00 hourly
May 16, 2018

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**** ******* **

El Paso, Texas *****


Ida Flores


I’m a hard working professional who is eager to find a position where I can exercise my leadership in a well-known organization and where I can grow and expand my knowledge.


2014 - 2018 Del Sol Medical Center El Paso, TX

Las Palmas Del Sol Laundry – Coordinator

Coordinating daily operations

Annual Evaluations for all Laundry Techs

Kronos, (payroll) for Laundry Techs

Monitor work schedules to assure full coverage at all times

Linen Inventory

In charge of Laundry when Manager is out

Create spreadsheets in Excel

Give employees In-services, in order to be compliant

2003 - 2014

Environmental Services - Coordinator

Coordinating daily operations

Annual Evaluations for all Environmental aides

Kronos, (payroll) for EVS, PBX and Laundry departments.

Monitor work schedules to assure full coverage at all times

Bed tracking system

Linen inventory management

Directs Environmental services aides

Perform wide variety of special tasks for daily operations

1999 – 2003

Infection Control – Administrative Secretary

Complete, execute and perform secretarial tasks, such as word processing,

order entry and purchase order.

Communicate, interact and participates in teamwork in the department

Promote and display a positive customer oriented demeanor to patients,

visitors, staff and physicians.

Demonstrate an understanding and proficiency in handling correspondence,

typing and filing.

Maintain the department in optimal operating condition by ordering supplies, cleaning general workstations and stocking of supplies.

Demonstrates Customer Service and behaviors appropriately.

1997 - 1999

Risk Management – Injury Coordinator

Managed and evaluated reports, ensuring the timely processing of

Medical bills and temporary total disability benefits; reviewed medical

records, witness statements, department investigation results, and other


Compiled facts and data regarding accident reports and filed cases. Reviewed

documentation to determine whether medical bills should be continued;

authorized payment of medical bills and temporary total disability benefits

upon receipt of proper documentation.

Coordinate medical intervention for employees, if necessary and promptly

met with employees and directors/managers when setting up light duty


Maintained reporting system to third party administrator and ensured all

claims and medical bills are promptly and correctly reported.

Received all incoming injury calls from the Hotline on a 24 hour-7 day a

Week basis. Accesses and consulted indirectly with the Director of Risk

Management regarding severity on injury, refers injured employees for

medical evaluations to provider. Maintained monthly records and incident

file from the Hotline.

Communicated by telephone, letter or in person the aspects and applicability

Of the ERISA Plan to employees, Department Managers and Medical


Responsible for presentation to “New Employee Orientation” and various

Presentations to staff to increase their knowledge of prevention of injuries.

Other duties as assigned.

1990 - 1997 Dr Raul A. Najera – Occupational Medicine

Medical Secretary

Front office Supervisor

Assisted with front work, greeting patients, answering telephones.

Scheduling appointments, referrals, calling in prescription to pharmacy.

Created a monthly work schedule for the Doctors and staff.

Maintained employee files, in-serviced and trained employees upon employment

Evaluated employees after their probationary period.

Contact person for all new companies needing services


1972–1976 Bel Air High School El Paso,Tx

1983 – 1984 International Business College

Medical Office Specialist - Diploma


Completed Talent Development Frontline Impact Program

Employee Health and Safety Committee




Available upon request.

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