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Microsoft Office Desktop Support

Charlottesville, Virginia, United States
May 16, 2018

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Rodney D. Wardell

*** ****** **** ******, ******** 23093 434-***-****

A professional with the skills and abilities to achieve business goals by proactively seeking methods to increase business productivity as well as client satisfaction while utilizing my education and work ethic to make a difference within Network Security team environment.


Strong professional organizational and interpersonal skills required for effective and creative leadership in working with all levels of the organization.

Progressive management experience with increasing scope of responsibility, including budgeting, as well as personnel and process management.

Excellent interpersonal, judgment and problem solving skills. Superior written and verbal communication/presentation skills.

Proficient in GLS II, Yard Management System, Microsoft Office Applications; Word, Works, Excel, PowerPoint, Outlook.


ECPI Technical College Virginia Beach, VA

Bachelor’s Degree, Cyber Security October 2016

Trained to:

Administer, manage, and troubleshoot hardware, software, or services for single, mixed and multi-user environments.

Use cyber security measures to protect data and manage personnel conduct in relation to safeguarding data utilizing knowledge received in coursework including:

Risk Management and Disaster Recovery, Ethical and Professional Practices, Logic and Decision Processes, Troubleshooting, and Problem Resolution, Network Security and Concepts, Windows Client & Server, and UNIX Administration.

Install and manage security software, design and implement network security plans, ability to monitor and analyze problems within the networks to ensure the availability, integrity, and confidentiality of its information, preventive maintenance and repair of network hardware and software.

Installation and configuration of multi-platform Client and Server Operating Systems, Network Services, and Security Tools.

Malware prevention using Network Sniffer, Nmap, Backtrap 4 and Nessus. Ethical hacking using Poison Ivy, Shark, Dark Comet, Metasploit, John the Ripper and Armitage.


CompTIA Security+ July 2017

Associate’s Degree, Network Administration Richmond, VA

June 2003


Innovative Refrigeration Systems Lyndhurst, VA

Desktop Support Technical October 2017 to Present

Image, configure, and install software on various devices including PCs, Laptops and Phones for clients and customers throughout the business

Maintain Windows 10 clients using Windows Server 2016

Create and maintain new and existing users accounts via Active Directory

Troubleshoot various technical issues dealing with printers, network and phone systems (VOIP)

Review open problem tickets daily via spiceworks

Maintain clients email through Exchange

Wal-Mart Distribution Center Gordonsville, VA

Area Manager April 2003 to Present

Plan, direct, and coordinate all distribution management, delivery, repair, and facilities’ activities.

Establish/manage productivity, service methods and measures to ensure highly efficient and low cost processes are utilized.

Monitor supply and demand of merchandise and develop inventory management and control systems to ensure adequate stock levels, loss prevention and efficient space usage.

Assign duties, coordinate workloads, monitor safety and performance while providing feedback in designated area of responsibility.

Identify training and development needs; and participate in the coaching, teaching and evaluation of associates and mentor our future leaders.

Manage staffing, scheduling and communicating goals both verbally and/or in writing to individuals and or large groups

Manage the development and implementation of productivity standards and goals in support of the company business plan.

Manage compliance of distribution center’s operations with company policies as well as federal, state, and local regulations

Perform administrative activities necessary for the effective management of the department, including, but not limited to, the selection and development of employees, pay administration, budget administration, employee counseling and motivation.

Work closely with key department heads on problem solving, issue resolution, and process management.

Monitor productivity of designated area of responsibility by reviewing and analyzing business reports.

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