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Manager Customer Service

Greenville, South Carolina, 29601, United States
May 16, 2018

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Rhonda Marie Jackson **** *st Ave NW

Hickory, NC 28601


Summary I am a hardworking individual with a sincere dedication to outstanding customer service, quality food, and exceptional hospitality. I believe in personal involvement with staff and customers, and I am currently looking for a position where I can utilize and further develop my skills in producing solid growth and contribute to progress and success.

Skills Management Personal

Goal setting Enthusiasm

Staff training Ability to maximize team enthusiasm

Supervising shifts of staffs (kitchen and wait) Communication skills

Teamwork development Customer service dedication

Supervising musical/entertainment groups Problem solving

Inventory oversight Professional code of conduct Detail oriented Loyalty

Maintaining high levels of health and safety Flexibility

Managing diverse relationships Goal oriented

Career: Barnes and Noble Café Manager, April 2015 to present. Responsible for café server management and training, ordering food, beverages, and retail merchandise. Making daily sales projection plans and for signage/displays. Vigilent checking of daily prep sheets, four times per day (cleanliness, food items) Hourly reads/checks for sales to ensure goal achievement; personalizing customer visits to enhance customer loyalty.

Focused on the bottom line to increase sales and lower expenses.

Restaurant Manager, January 2014 to February 2015, McCroskey’s Irish Pub, Hickory NC.

Responsible for overall operations: bar and wait staff’s efficiency, promptness; stock control, stock rotation; weekly audit, brand standards, verifying invoices.

Restaurant Manager, 2011 to 2013, Red Lobster, Hickory, NC. Responsible for overall operations: interviewing, hiring, staffing training, scheduling, background checks.

Restaurant Trainer of Wait Staff/Bartenders, 2006-2011, Red Lobster, Hickory, NC.

Education Achieved MIT (Manager in Training) Certification and Serve-Safe Certifications through Darden Corporation in Orlando, Fl in 2011.

Earned CNA 1 and CNA II, Catawba Valley Community College Nursing Program, Hickory, NC in 2008.

East Carolina University, Hospitality Management Program, 1991-1995.

Interests Community Service: Contributed time and labor to Habitat for Humanity’s home building; fostered communication with the Women’s Resource Center, searching for future community contributions.

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