Sales Customer Service

DANIELLE JOHNSON

**** *********** ***** *****, ******* NC 27616

H: 919-***-**** *************@*****.***

Professional Summary

Knowledgeable and enthusiastic young professional with 4 years experience in marketing, sales, interpersonal communications, as well as customer service. Proficient and responsible, with an Associates in Arts specializing in Mass Communications. Positive public speaker, with a warm and personable appeal. Handles tasks with accuracy and efficiency. Goal-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Education

Associate of Arts / May 2018

Wake Technical Community College: Northern Wake Campus

Graduated on the Deans List with a 4.0 GPA. Solid educational track in Mass Communications, with future plans to complete a Bachelors Degree.

Skills

Efficient Time Management Skills

Superb Judgement and Decision Making

Astounding Leaderships Skills

Very Knowledgable in Sales and Marketing Techniques

Active and Empathetic Listener

Experience

OLIVE GARDEN ITALIAN RESTAURANT

Server Raleigh, NC June 2014–Current

Eagerly and consistently presents myself as a model server with core capacities in knowledge, friendliness, attentiveness and speed. Always dresses in clean uniform attire, with positive attitude.

Actively monitors marketing and sales techniques to reach company goals. Promotes swift food distribution of meals, ensuring each order is delivered to the correct tables, and that proper safety guidelines are followed.

Actively builds key customer relationships to encourage continual business and positive customer satisfaction.

Market promotional menu items, while keeping track of all premium sales in alcohol, limited time entrees and desserts.

Demonstrates clerical expertise by answering phones, scheduling reservations and greeting incoming guests.

Maintains high wine sales by consistently presenting a complimentary sample to every table with a detailed taste description, and pairing options.

Skilled at presenting and persuading guests by making key recommendations.

Sharp mathematical skills; very competent at computing sales prices, totaling purchases, as well as receiving and processing cash or credit purchases.

Consistently keeps a high survey score

Has a 100% streak in offering a specific, premium drink to guests

Uses strength in emotional intelligence to maintain a positive and enthusiastic attitude even while under pressure.

Organizes thoughts and actions, executing tasks efficiently and in a timely manner.

Leads large parties with excellency, and with 100% guest satisfaction.

Thoughtful colleague who is always willing to offer a hand.

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE

Receptionist and Information Clerk Charlotte, NC October 2012–May 2013

Answered telephones with a cheery and professional decorum; clearly and patiently presented information to callers, recorded messages, or transferred calls to appropriate individuals.

Reviewed and edited work done by others to check for correct spelling and grammar; prepared conference or event materials, such as flyers, informative brochures or invitations.

Scheduled appointments and maintained and updated appointment calendars

Collected, sorted, distributed or prepared mail, messages or courier deliveries.

Eagerly set up for special events, such as banquets and assemblies for special guest speakers.

Maintained a clean and orderly office environment.

Acted as an assistant to professors with planning lessons and editing worksheets.

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