Customer Service Sales

Brenna M. Alton

(***)- ***- **** **** Mendota Heights Circle, Mendota Heights, MN, 55120 ********@***.***

EDUCATION

Michigan State University, East Lansing, MI May 2019

Eli Broad College of Business

Marketing Major

Major GPA: 4.00/4.00; Cumulative GPA: 3.31/4.00

Dean’s List: 2 Semesters

WORK EXPERIENCE

Golden Sands Golf Course and Bucket Bar, Mears, MI June 2017 – Current

Bartender / Server

Provided high level of customer service while building a rapport with regulars, to encourage customers to return

Interacted with customers, recommending dishes based on individual needs

Tailored drinks to customer preferences

Assisted with special events, including weddings, birthdays, and special parties

Marketing & Sales Intern June 2017 – Current

Promoted Golden Sands and solicited sponsorships from local businesses for upcoming events

Communicated to business managers the benefits of supporting the establishment

Achieved 80% success rate with a total of 25 sponsorships

Cherry Point Market, Shelby, MI June 2013 – August 2016

Server, Storefront and kitchen staff member

Stocked shelves to ensure full levels of inventory were maintained

Took reservations and answered customer questions over the phone

Served special events including fish boils, tea, and breakfast, while sustaining a high level of service with a knowledge of current nutritional facts and products

Solved customer problems by providing retail customer service at events and in the storefront

Collaborated with team members to create an effective work plan to improve efficiency in the kitchen and storeroom

ACTIVITIES AND LEADERSHIP

Spartans Rebuilding Michigan (SRM) September 2016 – Present

Volunteer a minimum of 5 hours per semester, plus attended one fundraising event

Volunteer for a variety of organizations through SRM

Attend monthly meetings to learn about upcoming opportunities

VOLUNTEER EXPERIENCE

Special Olympics, Volunteer September 2013 -- Present

Feed My Starving Children, Volunteer September 2013 – Present

After school tutoring, Volunteer September 2013 – January 2014

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