Manusha Chennur

ac5hcz@r.postjobfree.com

804-***-****

CORE COMPETENCES

Strong knowledge on key areas as a Business Analyst as well as Salesforce Business Analyst with expertise focused in FINANCE industry and E-Commerce.

Extensive knowledge in various aspects of full life cycle project including project scope and milestones, risk management, requirements gathering, requirements analysis and management, GAP analysis and implementation.

Knowledge and practical skills in all the phases of Software Development Life Cycle throughout the project life cycle and methodologies such as Traditional Waterfall Model as well as Agile Methodology for software development.

Experienced in analyzing business requirements, Understanding Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master-Detail relationships, Look-Up relationships.

Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.

Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.

Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.

Manage User accounts, Profiles, Permission sets, Roles. Experience with Data Migration using Data Loader.

Management capability on Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose).

Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

Extensive knowledge in conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.

Highly skilled in developing Software Requirement Specifications (SRS), Requirement Traceability Matrix (RTM), Use cases, Test cases and Process Map across the deliverables of a project.

Knowledge on Regression testing, integration testing, black box testing, unit testing, stress testing, load testing and User Acceptance Testing (UAT).

Capability of Communicating effectively and in a timely manner to the project lead, technical lead, business partners/stakeholders, clients and management throughout the life of the project.

TECHNICAL SKILLS

Technologies

XML, HTML, Java

Environments

UNIX, Windows, DB2/SQL

Application Server

Apache, Mainframe, Tomcat, WebSphere

Databases

MS Access, My SQL, Rapid SQL, DB2/SQL

Tools

Microsoft Visio, Visual Studio 2008/2005, Share Point 2007, DOORS, Rational Suite, MS Office Suite

Project Methodologies:

Waterfall, Agile, Scrum

Environment

Windows 7, Windows Vista, Windows XP Professional, Linux, UNIX

EXPERIENCE

Sura Business Solutions, Hyderabad, India May 2014 - April 2015

JR. Business Analyst

Project: The project is to build UI application for the Client FETISE. Main goal is to adding a new feature to the existing system of the client application.

Responsibilities

Responsible for soliciting the requirements and writing associated deliverables. Created Business and Functional requirements that are clear and concise and received sign offs.

Conducted and facilitated workshops to capture AS-IS and design TO-BE business processes for use with change assessment. Supported discovery efforts, feasibility study.

Worked with business users to come up with Reporting Requirements using DOORS.

Created mapping documents needed for creating the new system. Understand the data in the current system and transformed the data to improve the new system.

Conducted Joint Application Development (JAD) sessions with management, end users, and other stakeholders to synchronize and update the requirements requested by business users.

Reviewed testing strategy, test cases, test scenarios and provided recommendations to improve testing efficiencies.

Created change request documents, gathered estimates for change requests from different teams impacted, created a log for CRs, worked with business and project teams till the CRs were approved and closed.

As a project lead participated in formulation of the Project Plan and Scope, preliminary and definitive Budget estimation.

Collaborated with Business Partners, Project Leads, Technical Leads, Test leads, and Partner teams to ensure the project is on track and completed on time.

Responsible for planning, scheduling, gathering estimates and monitoring project’s progress at all phases of Software Development Life Cycle. Reported project status/health to higher management.

Environment: Rational Rose, XML, Quality Center, Quick Test Pro, O365, MS-Visio, UAT, Team Track, Test Track, Oracle DB, informatica, jira.

Mphasis, India June 2013 – April 2014

JR. Business Analyst

Project: Mphasis is a HP Company that provides integrated solutions involving Infrastructure Technology, Application & Business Process Outsourcing capabilities. It has an impressive financial services practice built through continual investment in domain and business expertise. Their services are focused on Retail Banking, Credit Cards, Investment Banking/Brokerage, Wholesale Banking and Insurance, and are designed to help customers with channel integration and world-class portal development.

Developed evaluation tools and procedures to assess performance and identify areas for improvement.

Conducted virtual and on-site JAD sessions with the stakeholders, business partners, and end-users.

Assisted technical team with test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

Developed future-state high and low level process maps, new business rules, and application requirements collaborating with SME’s, stakeholders, and end-users.

Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.

Interfaced with business users to prepare and update Business Requirements, User Requirements, Functional Requirements and Non Functional Requirements.

Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.

Environment: Rational ClearQuest, ClearCase, Rational Rose, RequisitePro, MS Project, MS Office, MS Visio, SQL Server, Oracle, DB2, IBM Mainframe, UML.

EDUCATION

I have done my masters in Computer Science at Virginia International University, Fairfax, Virginia (January 2016 – April 2017)

I have done my Bachelors in Computer Science at JNTU, HYD, India. (June 2011 – 2015 May)

Certified in Salesforce Admin.

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