PROFESSIONAL SUMMARY

Over * Years of IT experience in Salesforce.com CRM Platform as an Administrator/Business Analyst in Sales cloud and Service Cloud

Worked on sales cloud and service cloud functionalities like web to lead, Creating and Updating accounts, contacts, opportunities, sales orders, submitting the sales orders

Hands on Experience working with Custom Objects, Custom Fields, Pick list and Visualforce pages

Experience in Salesforce.com Configuration, such as Page Layouts, Record Types, Validation Rules, Workflows, Email templates, Approval Processes

Experience in Implementing Security model through profiles, permission sets, sharing rules and sharing settings at object, field and record level

Worked on creating Report Types, Reports, Dashboards, Dynamic dashboards and scheduling reports

Experience in Lightning Component and Lightning App Builder

Excellent Problem solving, Analytical, Communication and interpersonal skills with the ability to communicate confidently with all levels of employers

CERTIFICATIONS

Salesforce.com Certified Administrator (ADM 201)

Certified Tester Foundation Level - International Software Testing Qualifications Board (ISTQB)

TECHNICAL SKILLS

Salesforce Technologies

Visual Force (Pages, Components & Controllers), S-Controls, Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in, Leads, Opportunities, Quotes, Order Management, Account Management, Case Management, Data Cleansing and De-duplication

Business Modeling Tools

MS Visio, MS Project

Languages/Scripting languages

C, C++, Java, HTML, VB Script,

Database

MS SQL Server 2014/2008,RDBMS, MS Access

Operating Systems

Windows XP, Window 7/8

QUALIFICATIONS:

Bachelors of Engineering in Metallurgical and material Science, M.S.University of Baroda

Diploma in Information Technology, M.S.University of Baroda

EXPERIENCE:

Client name : Hackensack Meridian Health Neptune, NJ Oct-2017–Present

Role : Salesforce Administrator

Responsibilities:

Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other Salesforce.com consultants while implementing the solutions for the needs of organization

Created Custom Objects and defined lookup and master-detail relationships on the objects

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic

Worked on Service Cloud and Sales Cloud implementations. Experience in developing and maintaining email templates within Marketing Cloud

Developed Lightning apps using Lightning Components and made them with compatible with Salesforce1 mobile app

Used Lightning process builder for visualizing and creating automated business processes.

Designed and developed Visual-Force pages based on the business requirements

Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Being the Administrator in the organization created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings

Environment: Saleforce.com platform, Service Cloud, Visual Force, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Maser Details relationship, Security Controls

Client name : NITS Solution limited, London January- 2015 – July-2017

Role : Salesforce Administrator

Responsibilities:

Performed the Administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.

Worked as a salesforce.com subject matter expert and applied system subject matter expertise to identify develops, and implement techniques to improve engagement productivity, efficiencies, and resolved issues.

Collaborated with sales and marketing leadership to collect data from salesforce automation in order to enable the Company to be more proactive with competitive strategies and targeted sales opportunities.

Developed customized dashboards, reports and processes within salesforce.com to improve visibility to activities, pipeline and forecast.

Worked on configuring salesforce.com validation rules, workflows, formula fields, creating custom objects, setting user permissions, enabling field-level security, page layouts, and setting up new users.

Worked on Salesforce Campaign Management and Lead Management process.

Performed the role of Lead SFDC Administrator during the course of project in an unstructured environment.

Designed and developed project documentation using MS Office.

Worked on various standard Salesforce objects like Accounts, Opportunities, Campaigns, Leads, Contacts, Cases, Reports and Dashboards.

Developed various SFDC Custom Applications, Custom Objects, Tabs, Custom Reports and Dashboards

Created and used Salesforce Email templates in HTML and Text formats.

Developed various Workflows, Approval Process, Email Alerts, and Validation Rules to validate the data and optimize business logic

Environment: Salesforce.com, Service Cloud, Marketing Cloud, Visualforce, Custom Objects, Workflows & Approval Process, Security Controls, Reports, Dashboards, Data Loader

Client name : Haart Letting Agency, London Nov-2013 – Nov-2014

Role : Salesforce Administrator

Responsibilities:

Engaged with the business areas as needed to work collaboratively on requirement gathering, and implementing solutions for approved enhancements/changes to ensure proper design and a satisfied customer

Worked on workflow updates, data validation, alerts, and communication templates.

Created reports and dashboards that can deliver insights and success metrics.

Created users, roles, profiles and permission sets as per the requirement of the business.

Created validation rules, formula fields, objects, custom visual force page layouts depending on the user requirements

Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Environment: Salesforce.com Platform, Reports, Dashboards, MS Word, PowerPoint, Excel.

Client name : Rishabh software, Vadodara, India Apr-2012–Sep-2013

Role : Business Analyst

Responsibilities:

Successfully Gathered, documented business requirements and obtained sign off from business users sponsors

Created test use cases, plan and coordinate Quality Assurance Testing(QA), System Integration Testing (SIT) and User Acceptance Testing (UAT) with business Subject Matter Experts (SME) to ensure product enhancements function as designed

Ensured that all the artifacts are in compliance with corporate SDLC Policies and guidelines

Designed Use Cases and Activity Diagrams for the identified use cases using UML/Visio

Documented Data and Process Workflows, timelines and other requirements in Visio

Facilitated meetings and requirement gathering sessions with business stakeholders and technical units

Performed GAP Analysis for new functionality requirements and prioritized them based on the business needs

Coordinated Sanity and User Acceptance Testing (UAT) to confirm the newly introduced functionalities and bug fixes are according the mutually-agreed upon requirements

Reviewed Test Plans based on business requirements and technical specifications

Provided highly detailed daily testing status reports to the PMO Group

Coordinated with the Project Manager to prioritize outstanding defects and enhancement requests based on business requirements and resources bandwidth, allowing sufficient time to ensure quality and consider deadlines

Used MS Excel/Word/MS Office for status reporting and planning

Supported Production system environment and reported new defects encountered by business users to be reviewed and addressed

Implemented Best practices, facilitated meetings between business users and application development teams

Environment: HP Quality Center, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Windows XP, UML

Client name : HDFC life insurance, Ahmedabad, India Sept 2008-May-2010

Role : Business Analyst

Responsibilities:

Gathered and prioritized requirements, Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS)

Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, and Activity Diagrams and ER diagrams

Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams

Gathered & Prioritized Requirements by building a Prioritized Requirements Matrix

Analyzed comprehensive all relevant Business Processes and Work-Flows

Developed and managed comprehensive Project Management Plan

Prepared Master Requirement Sheet with requirements and corresponding technology.

Reviewed requirements and technical proposals with Time Estimation.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio)

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