Customer Service Manager

Toya N. Moore

**** **** **** *****, ****** Spring, Georgia 30127

(phone) 678-***-****

Email – **********@*********.***

Objective: To procure a management position with a growing firm to which I can add my management skills and experience as it pertains to daily job functions to provide not only a stable future for myself and my family, but for the company as well.

Skills Summary: Management professional with extensive customer service, warehouse and inventory control background, open to new challenges and continued professional growth. Selected skills include:

Competent, positive leadership

Customer and employee relations

Job ownership, accountability

Communication and interpersonal skills

Effectively manage multiple priorities

Diplomacy, resolution of problems

Experience

NTPStag, Inc., Atlanta, GA – Buyer, RV Parts

2002 - current

Compile information and records to draw up purchase orders for procurement of product and services. Buy merchandise or commodities, at the wholesale level, including both durable and nondurable goods by both hand written and electronically generated purchase orders. Select, order, and authorize payment for merchandise according to contractual agreements with vendors and Product Management.

Distribution Manager

Manage all daily functions of distribution center, including but not limited to all functions of Human resources, including AED certifications, First Responder, equipment certifications, performance evaluations, salary increases as well as all hiring and training functions. Build and maintain yearly budget and work P & L for Atlanta Operations. Set production levels for various departments, including shipping, receiving and sales pertaining to a monthly goal. Negotiate and initiate all inbound and outbound shipment contracts for both small package and LTL. Maintain all customer service options with dealers across the nation. Supervised 20+ employee and mentor two managers.

Assistant Operations Manager

Ensured efficient operation for receiving imports, stock allocations, inventory controls, order picking and packing. Supervised 20+ employees, overseeing shipping, receiving, and customer service. Received orders and prepared merchandise for shipping. Conducted daily cycle counts and investigated inventory discrepancies and vendor receipt errors. Operated forklift and physically loaded and unloaded freight. Promoted to Distribution Manager in April 2002.

Lucent Technologies, Norcross, GA – Secretary

2000-2002

Managed eight inter-telephone lines. Worked efficient in a fast-paced, high-pressured office and demonstrated the ability to prioritize multiple tasks, meet deadlines, and provide quality service. Managed all administrative facets of Engineering Department including ordering office supplies, coordinating production, distributing mail, electronic coordination ot timesheets, scheduling travel and meetings. supervision of eight inter-telephone lines.

STAGPARKWAY, Inc., Atlanta, GA – Assistant Operations Manager

1996 - 2000

Ensured efficient operation for receiving imports, stock allocations, inventory controls, order picking and packing. Supervised 20+ employees, overseeing shipping, receiving, and customer service. Coordinated all deliveries and scheduled inbound orders with the receiving department supervisor

EDUCATION: Cherokee High School, Canton, GA – Diploma

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