ANGELA LOMBARDO

COMPUTER REPAIR TECHNICIAN – IT CONSULTING

JOOMLA! AND WORDPRESS SPECIALIST

CONTACTS

PROFESSIONAL SUMMARY

Solution-oriented and resourceful candidate with over eighteen years of technical troubleshooting, end- user service, and network development experience. Adept at solving networking, electronics and computer technology problems. Self-driven, autonomous, reliable and result oriented. Work well under pressure. Demonstrated skills in developing and implementing technological solutions with emphasis on delivering cost-cutting and productivity improvements. Expertise in software configuration, network administration, and the testing/ repair of various hardware applications. With a reputation for providing excellent user service and the tenacity to work with demanding. Bilingual. HIGHLIGHTS

IT TECHNICIAN

• Highly skilled in installing, repairing and troubleshooting computers hardware and peripherals

• Installing and configuring many LAN networks, based on domains and / or workgroups with high attention to privacy and security on network access and data exchange

• Well-versed in installing windows, software, applications, antivirus and patches

• Working knowledge of modern networking devices and printers

• Install motherboards, processor, RAM, HDD, and graphics cards

• Demonstrated ability to read and understand technical manuals and schematics

• Able to repairing computer hardware and good knowledge of electronic bases

• Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results

• Extensive experience in backup and image management software with Clonezilla, Norton Ghost, Acronis True image.

• Proven record of managing time and priorities effectively

• Committed to learn and relate technical concepts promptly

• Proficient in working with end-users remotely

• Strong attention to detail

• Good customer service acumen

• Excellent analytical and problem solving skills

• Outstanding communication skills to relate with team members and support workers

• Known for working efficiently without supervision.

• Able to configure the basic setup of : Microsoft Internet Information Services and Apache Web Server.

• Configure manually on network: DHCP server and DNS services.

• Configure e-mail client and SMTP and POP3 configuration for: Microsoft Outlook, Eudora mail, Thunderbird, Gmail.

• Configure FTP server setup for: Filezilla, CoffeaFTP, Cute FTP, SmartFTP and more.

• Virtualization software: Microsoft VMware, Oracle VM Virtual box. ac5hc5@r.postjobfree.com angela.lombardo +1-518-***-**** www.linkedin.com/in/angelalombardo WORPRESS CMS AND JOOMLA CMS FRONTEND AND BACKEND DEVELOPER

• WordPress and Joomla! installation.

• Platform and installation problem solving.

• Template development.

• Modification and customizing of the internal code.

• Content management.

• Implementation of social network integration of WordPress/ Joomla! websites.

• Social media relation, content cure, fan pages, ads Facebook for private customers.

• Implementation of newsletters, photo gallery and personal forms. ADDITIONAL SKILLS

• Expert user of Microsoft Office Applications (Word, Excel, Publisher, PowerPoint and Access)

• Networking and data exchange systems knowledge

• In-depth knowledge on the Internet and on all its general structures

• Knowledge about computer security systems

• Knowledge on hardware

• UML (unified modeling language) Language

• SQL/mySQL general knowledge of language and query manipulation

• Good knowledge of digital and analog electronics

• Development of management applications using Access and MSSQL

• Expertise in Microsoft Windows XP, Vista, 7, 8, 10

• Experience on Windows Server 2012: installation of printers and general maintenance

• Experience on Linux Ubuntu: installation of printers and general maintenance

• Experience on AppleOSX software: installation of printers and general maintenance

• Bilingual (English, Italian)

• Familiarity with LAMP environment.

PROGRAMMATION

Programming Language

• C/C++

• SQL

Scripting Language

• HTML / HTML5

• CSS/ CSS3

GRAPHIC AND VIDEO APPLICATIONS

Familiar with:

• Adobe Dreamweaver

• Adobe Photoshop

• Adobe Lightroom

• Corel Draw

• Pinnacle Video Studio

• Sony Vegas Pro

PROFESSIONAL EXPERIENCE

Customer Service Associate 04/2018 – present

The Home Depot U.S.A. inc . - 4 Halfmoon Crossing Blvd, Halfmoon, NY 12065 Hourly Sales Associate 01/2018 - present

Electronic department hourly sales associate.

Wal-Mart 2844 Supercenter - 1549 Route 9, Clifton Park, NY 12065 Self- employed

Computer repair technician for private customers 2000-2018

• Repairing desktops and laptops. Maintain an efficient working environment and quickly resolve customer issues. Analyze technical problems, schedule assignments, and approve all completed work. Produce estimates, invoice repairs, and management of orders for replacement parts

• Diagnosed and repaired hardware problems, troubleshot technical problems, and installed software applications

• Computers assembly. Installation of CPU, RAM memory, Motherboard and graphic card

• Designed, implemented, and managed wired and wireless networks with firewall and router configurations.

• Virus and malware removal

• Technology consultancy for customers about hardware and software problems

• Technical assistance for professional customers for improve performance of computers

• Evaluate priority of business technical support requests

• Configuration of e-mail clients

• Installation and configuration of printers on site or on network

• Supported clients with telephone assistance and remote assistance Freelance as WEB Designer for more than two hundred private customers. 2002-2018

• Work like responsible for developing websites that give users a seamless and rich internet experience

• Direct interviews with customers for develop a specific layer algorithm of desired end product.

• Design of the visual layout of a website.

• Customizing of the code and the graphic of existing websites.

• Make suggestions for improvements in technology, content and user interaction.

• Debug the website code for identify any problems.

• Code editing for create a complete and perfect adaptation of a graphic project.

• Create and maintain customer’s documentation. Training for end user of Joomla and WordPress websites.

• Supported clients with telephone assistance and remote assistance. I.S.I.E. - Special lighting systems agency 2017

Computer repair technician and IT consulting

• Main responsible for the maintenance of the video surveillance equipment of the company

• Maintaining company computers and client- server applications

• Customer reference point for training and troubleshooting site usage and changes

• Maintaining company computers hardware and software performance

• Telephone assistance and remote assistance

Web Designer for I-press Agency – WEB and Press communication 2013-2014

• Supervisor in developing websites with Joomla CMS.

• Customer interview and troubleshooting project development manager.

• Customer reference point for troubleshooting site usage and changes.

• Team work with the agency's graphic section for developing customers’ interfaces.

• Install and maintenance of WordPress and Joomla! web sites.

• Create and manage advertising campaigns on Facebook, Instagram, Twitter and other social media. EDUCATION

• High school diploma at State technical institute “Enrico Fermi”- Catania – Sicily – Italy

• University of Catania – Computer engineering (not graduated). Catania – Sicily – Italy

• C&B – Institute of professional work of Catania - Sicily - Italy – “Web developer - Certificate of professional specialization”

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