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Sales Microsoft Office

Utica, Michigan, United States
May 16, 2018

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Mark Taylor

**** ***** **** **. ****** Township, MI 48317 248-***-****

Career Profile

Dedicated Business Development and Sales/Account Manager professional with 20+ years of experience in the automotive industry with the ability to lead and achieve key business initiatives. Specializing in Customer Account Management, New Business Development and Process Improvements/Efficiency.


Michigan State University, East Lansing, MI

Bachelor of Arts Degree Dec 1999. Major: General Business Administration

Core Skills & Competencies

Microsoft Office Suite Cost Reduction Quality Control

Sales/Marketing Analysis Production Supervision Lean Training

Team Leadership OEM/Tier 1 Account Mgt Production Analysis

Production Reporting New Business Dev. Product Launches

RFQ/Quote Development Continuous Improvement Rebranding


Licensed Life Insurance Producer (MI Dept. of Ins. & Financial Services)

Black Belt in Six Sigma Concepts/Implementation (University of Michigan Certification)

Kaizen Coordinator (Certified)

Crestcom Management Training (Certified)

Human Resources: Benefits & Compensation (Cornell University Certification)

Work Experience

SET Enterprises, Inc., Warren, MI (

Sales & Operations Planning Mgr./VP Business Development

Feb 08 to Aug 17

Sales/New Business Opportunities – Working with new/potential customers to create a value proposition to gain their business. Maintained relationships and managed business with current customers. Customers include Ford-$300M, Chrysler-$12M, GM, ArcelorMittal-$4M, Alcoa-$1M

Marketing – Created/designed sales brochures, social media ads, trade show displays, etc. Lead in the rebranding of the company

Website Design – Designed and maintained 3 company websites

Operations Improvements – Worked with multiple facilities on cost savings initiatives and process improvements. Managed/Worked with teams of employees to implement improvements.

Salesforce Implementation – Converted sales process previously done via excel, e-mail and 3rd party customer sites in to Salesforce software. This created uniformity in the process and allowed for more detailed tracking and efficiency.

Noble Metal Processing, Warren, MI

Sales Account Manager,

Feb 06 to Jan 08

Quoting – Quoted laser blanking business to GM & Chrysler. Managed life of the contracts including price reductions, engineering changes and other changes.

Customer management (Chrysler - $50M Annual Sales & GM - $75M Annual Sales) – Maintained good relationships and attended weekly/monthly meetings with customers providing updates and info on product launches and current business.

Cost saving initiatives – Worked closely with customers to help them reduce cost of their products and implement engineering changes.

Collection of finances due to commercial issues (Assisted in collecting over $6M from various OEM’s)

SET Enterprises, Inc., Detroit/Warren, MI

General Manager

Nov 04 to Feb 06

Managed 20 employees – 10 front office/10 plant floor

Employee training – Managed cross training amongst employees for back up purposes.

Customer service – Maintained customer relationships and secured new business

Scheduling – Daily production scheduling

Process improvements – Cost reductions, cycle time improvements

Director of Lean Manufacturing

Apr 01 to Nov 04

Lean manufacturing – Worked with operations to create process improvements on the manufacturing floor

Employee training – Worked with teams of 5 employees 1-2 times a month to improve process, save money and educate them on the manufacturing process

Cost savings – Generated $30-$50K in savings per year.

Form/Document Creation – Designed/Created various forms used in daily business operation.

Systems Analyst

May 98 to Mar 01

Accounts Rec/Pay – Assisted Controller in managing accounts

Inventory Management – Tracked and managed inventory levels

Filing/Bookkeeping – Maintained employee and accounting records

Form creating – Created all internal forms used in daily business

Computer training – Trained employees on Microsoft Office and basic computer skills

S.B.F. Automotive, Inc., Detroit, MI (Co-owned with SET)

Quality Engineer,

Dec 99 to Oct 00

Production supervision – Assisted Production Mgr. with scheduling

Quality inspections – Conducted required quality inspections and kept records

Management of quarantined materials – managed quality control area and worked with customers on issues and corrective actions

Daily Production and Quality reports

QS-9000 & Internal Auditing – Conducted audits and quality inspections

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