Operations Supervisor
Resume:
Crystal Angela Guthrie
*******.***********@*****.***
EXPERIENCE
OptionCare, January 2016 to Present
Enteral Supervisor
Supervisor of a staff of 6 Enteral Coordinators and 5 enteral offices (Central Region of OptionCare)
Hiring, tracking productivity, customer satisfaction, error reports and work schedule.
Managed a patient load of 300 patients for enteral in-home needs including monthly order, delivery and follow up including ensuring insurance coverage and authorization for patients’ enteral supplies for in- home use. Generating and confirming delivery tickets for deliveries and pickups of equipment and supplies.
Collaborates with local office staff including dietitian and warehouse staff to schedule cost efficient deliveries that simultaneously meet the patient’s needs. Full time student at Oklahoma City Community College, June 2015 to December 2016 Life Springs Home Health, June 2014 to June 2015
Patient Scheduler
Prepare and maintain schedule for 14 health care providers. Scheduling of bi-monthly case conference meetings, monthly physician conference meetings and inservices.
Responsible for tracking of start of care of patients, Medicare/insurance renewals and supervisory visits. Full time student at Oklahoma City Community College, January 2014 to May 2014 The University of Oklahoma Health Services Center, April 2013 to February 2014 Staff Assistant to Department Chair
Assist administrator in academic program as well as medical clinic.
Serve as liaison between administrator/faculty, staff, students and program directors.
Provide high-level administrative assistance verbally and electronically.
Develop, coordinate and independently execute electronic systems, faculty and student management.
Assist with research articles, references and submitting.
Human resource management including creating position, advertising, recruiting, scheduling and hiring procedures.
Travel management for department chair and business administrator. Travel arrangements, travel approval, reconciling after trip, and following through with reimbursement.
Attend various committee board meetings. Produce and provide minutes to members.
Answer phones, take messages, and assist customers (clients, faculty, staff, and visitors) Oklahoma State University/School of Entrepreneurship, January 2009 to April 2013 Administrative Support Specialist II
Assist administrator in growing academic program from one course to 32 courses and served as liaison between administrator/faculty, staff, students and program directors.
Provide high-level administrative assistance verbally and electronically. Develop, coordinate and independently execute electronic systems, faculty and student management, and human resource and payroll needs. Develop marketing materials and promote 32 courses to increase enrollment in entrepreneurship courses and provide participation in seven annual programs. Includes coordinating Crystal A. Guthrie
Resume – Page 2
databases and schedules. Coordinate with classroom scheduling staff to ensure all courses needed are offered. Coordinate and order textbooks and student course materials each semester. Support faculty coordinator of Living Learning Community, plan events and coordinate with students.
Assist with new course and program proposals that include cross-campus initiatives. These proposals included Power Point presentations as well as attending promotion events. Attend advisory board meetings. Produce and provide minutes to members.
Supervise 17 graduate assistants and student workers.
Manage faculty, staff and student travel entailing making complete travel arrangements and processing reimbursement through AIRS Online program.
Coordinate, manage, and assist the Riata Center of Entrepreneurship with planning and implementation of 7 special events throughout the year.
Edward Jones, 1120 N. Duck St., Stillwater, OK, April 2007 to January 2009 Branch Office Administrator
Provided customer service.
Processed financial transactions.
Created program to provide systematic contact with new, current and prospective clients.
Coordinated daily client visits and updated prospect and client databases.
Assisted in seminar planning and follow- up.
St. Mary’s Regional Medical Center, Enid, OK, January 1995 to April 2007 Program Secretary, RehabCare
Coordinated patient treatment plans and inputted patient charges for unit of 28 beds.
Oversaw data entry on tracking patient’s progress from admission through discharge.
Coordinated employee activity boosting morale. Adept at Microsoft Word, Excel, Print Artist and transcription.
Admissions Clerk, St. Mary’s Emergency Room
Admitted patients into hospital system, accepted co-payments and managed 2 incoming lines. Administrative Assistant to Director, St. Mary’s Home Health
Managed policy and procedure manual.
Oversaw payroll entries.
Coordinated documentation for Medicare surveys, as well as The Joint Commission.
Oversaw training/in-service scheduling and reports.
Ordered office and nursing supplies in accordance with Occupational Safety and Health Administration standards.
Adept at Excel spreadsheets and graphs, Microsoft Word tables and charts, annual report, operating phone system with multiple lines and transcription. EDUCATION
Oklahoma City Community College, Oklahoma City, OK, 2014-May 2018. Associate of Arts (Psychology) REFERENCES (upon request)
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