Customer Service Medical

VIRGINIA DARLING

*** * ********* **

NAMPA, IDAHO 83686 208-***-****

***********@*****.***

Profile

Skills

Work Experience

Medical background of over 15 years--customer service experience of 12 years.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

High customer service standards

Devoted to data integrity

High customer service standards

Dedicated to process improvement

Service solutions expert

Conflict resolution proficiency

Strong problem solving ability

Troubleshooting skills

customer service representative Nov 2014 to Aug 2017 Access 2 Care - Boise, Idaho

Schedule and process transportation to medical appointments for eligible Medicaid recipients . Ensure proper level of service such as using wheelchair, need for stretcher, uses walker, crutches, cane, etc. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. technical support agent May 2008 to Jan 2012

WDS Global - Boise, Idaho

Built customer loyalty by placing follow-up calls for customers who reported product issues. Built customer loyalty by placing follow-up calls for customers who reported product issues. Assisted clients by troubleshooting their products and specific issues ensuring one call resolutions. Made proper feedback and offers relevant to their equipment and possible upgrades or plan changes..

Phone interviewer Jan 2006 to Apr 2005

Clearwater Research - Boise, Idaho

Conducted phone interviews collecting data from selected persons for the Centers Disease control using scripts provided by the various states selected. Responsible for entering correct data, answering their questions using the utmost care and professionalism.

unit secretary/ telemetry tech Nov 2001 to Aug 2004 Desert Springs Hospital - Las Vegas, NE

Worked in ICU units-responsible for noting orders, maintain charts, filing, answering phones and assisting staff and visitors. Kept units stocked, orders supplies as needed. In 2

telemetry, ran strips and assessed them, then made sure to alert nurses and physicians on any changes. Also collected telemetry units,, put them on patients when ordered, cleaned them, and kept inventory on how many we had and where located. clerk,, referral specialist Apr 1999 to Nov 2001

Universsity Medical Center - Las Vegas, NE

Worked in urgent care facility..pulled medical records for physicians and requests from other sources for medical records- responded by sending copies of records using our approved protocol. Maintained a log of outside referrals ordered by our staff.. I filled out Education and Training

the forms after coding them and ensuring they were justified, sent them to the proper facilities, and followed up using my log to ensure the referral had been kept, and that we had received the results..

Jun health unit coordinator 1996 to Apr 1999

Sunrise Hospital - Las Vegas, NE

Responsible for noting and processing orders for 3 ICU units- monitored telemetry taking proper steps to notify status and changes. Maintained units filing, stocking, answering phones, assisting visitors and staff.

Associate of Arts, general 1977

Western Nevada Community College - Carson City, Nevada, United States

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