C: 636-***-****

*** ******** *****, **********, ** 63385

ac5hai@r.postjobfree.com

PROFESSIONAL

SUMMARY

Accomplished operations management professional bringing over 20 years' experience and advanced abilities in team building and workflow improvements. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

SKILLS

Organizational skills

Project management

Recruitment

Marketing

Program management

Human resource management

Policy and procedures

Effective communications

Educational programs

Customer Service

Staff management

Proficient in Microsoft Office

Experience in Adobe Software

Relationship building

Event Planning

Ability to work under pressure

WORK HISTORY

Economic Development Coordinator • City of Dardenne Prairie

Dardenne Prairie, Missouri • August 2016 to Current

Responsible for creative design for prominent Resident Guide.

Worked directly with Parks and Recreation to achieve Proposition P half cent sales tax increase.

Performed initial client assessment and analysis to assist in business location process.

Created reports and presentations detailing business development activities.

Developed new business connections through networking.

Reached out to potential customers via telephone, email and in-person inquiries.

Participated and actively engaged in strategy meetings with other shareholders.

Represented the city and promoted properties at conferences and trade association meetings.

Responsible for yearly department budget of over $80,000.

Devised effective marketing, sales and other promotional initiatives.

Executive Assistant to the Director of Parks & Recreation • City of Maryland Heights

Maryland Heights, Missouri • January 2012 to August 2016

Prepared monthly, weekly and daily logs using Microsoft Excel and Office.

Recruited and screened qualified potential employees.

Delivered friendly assistance with new hires throughout the interview/hiring process.

Created a more efficient on-boarding process for over 112 new hires in 2014.

Conducted employment verifications and investigations.

Conducted job analysis and job evaluations, resulting in quality job specifications.

Maintained and scheduled complex calendars.

Assisted with meetings and presentations within company.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Prepared agendas, minutes, RFP, bid documents and contracts for various government organizations.

Collaborated with Cultural Arts Commission to hire talent, plan and market the summer concert series.

Organized Celebrate the World: International Festival and increased attendance by 10%.

Police Record Supervisor • City of Maryland Heights

Maryland Heights, Missouri • August 2005 to January 2012

Greeted customers and visitors in-person and via telephone calls.

Completed bi-weekly payroll for 2 employees.

Coordinated special projects and managed schedules.

Adhered to confidentiality requirements at all times

Promptly responded to inquiries and requests from prospective customers.

Strong leader of customer support staff.

Trained staff on operating procedures and company services.

Transcribed dictated files and video recordings.

Facilitated organized record retrieval and access by maintaining filing system.

Developed standard operating procedures for all administrative employees.

Maintained computer and physical filing systems.

Created reports and presentations.

Maintained monthly reports of all record room projects.

EDUCATION

Master of Public Affairs • University of Missouri, Columbia

Columbia, MO • 2016

Public Administration

Master of Science - Biosecurity/Disaster Preparedness • Saint Louis University

St. Louis, MO • 2014

Infection Control

Bachelor of Science – Criminology/Criminal Justice • University of Missouri - St. Louis

St. Louis, MO • 2009

AFFILIATIONS

University of Missouri Extension Council - St. Charles County (2018 - Present)

Stone Meadows Homeowners Association (2017 - Present)

Vision – St. Charles County Leadership (Class of 2018)

Western St. Charles County Chamber of Commerce (2016 - Present)

St. Charles County Economic Development Council (2016 - Present)

St. Louis Regional Chamber, Economic Development Council (2016 - Present)

St. Charles County Communication Committee (2017 - Present)

St. Charles County Commercial Realtors Association - City Representative (2016- Present)

St. Charles County Housing Team (2017 - Present)

LBB: Women in Business (Member 2015-Present)

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